Refunds, Exchanges & Cancellation
SourceIT 30-Days Return Policy
We want you to be happy with your product! If you have purchased an incorrect or unwanted item, you may return it within 30 days of receipt in its new condition and original packaging. However, please note that we don’t do refunds for courier options that have been paid.
Unopened/Unused Items
If you have purchased an incorrect or unwanted item, you may return it within 30 days of receipt according to the following:
- Product must be unused, with no markings.
- Product returns must include original packaging, accessories, boxes, instructions, etc.
- Products must be shipped back to SourceIT by customer.
- A 15% processing fee will be deducted from your refund amount. We do not refund any shipping costs.
- Please contact us with any pre-sale questions.
Opened/Other Items
We are unable to accept the return of the following items:
- Open box & Used item and software.
- Special order items.
Defective Item
If you received a product that is non-functioning or defective out of the packaging, please contact us to arrange for a return material authorization (RMA). We will do our best to replace the product as quickly as possible.
Cancellation
If you’d like to cancel orders before it is fulfilled, there’ll be a 5% processing fee deducted from the refund amout.
