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Online Purchasing Provisions

These Online Purchasing Provisions are part of the SourceIT Pte Ltd, hereafter referred to as "SourceIT", Website Terms & Conditions and becomes part of the "Agreement" between User and SourceIT.

Users are able to make on-line product purchases from this website for delivery to locations in Singapore. If product is required to be delivered to a location outside Singapore, please contact SourceIT for special consideration. The ability to ship product to locations outside Singapore varies by manufacturer and product line, and is at the sole discretion of SourceIT.

Prices displayed on the SourceIT website are displayed in Singapore dollars. While SourceIT attempts to ensure that listed website prices are accurate, errors may occur. If SourceIT discovers an ordered product price error, SourceIT will give Users the option of reconfirming the order at the correct price, or canceling the order. If SourceIT is unable to contact User to correct a price error, SourceIT will treat the order as cancelled.

SourceIT allows for Terms of Payment for pre-approved accounts. User must complete and submit the SourceIT Pte Ltd Customer Application form to apply for and request Terms of Payment account consideration. SourceIT also accepts credit card payments and accepts the following payment options for online purchasing:

  • American Express (AMEX)
  • Visa
  • Mastercard
  • PayPal
  • ApplePay
  • GooglePay (GPAY)
  • GrabPay
  • PayNow

The provided credit card will be charged once stock availability has been confirmed and the order is ready to ship.

Sales Tax
SourceIT charges applicable taxes (on the cost of product and shipping), for product shipped to locations in certain states, applicable sales tax will be added to the final amount charged. SourceIT charges taxes as required by applicable laws.

Product Availability
All shipments are subject to product availability. If a product is backordered by SourceIT, SourceIT will contact User with information about the product backorder situation, and allow Users the option of accepting the delayed ship date, or canceling the order. If SourceIT is unable to contact User to resolve the backorder situation, SourceIT will treat the order as accepting the delayed ship date.

Shipping; Risk of Loss; Security Interest
Expedited shipping quotes may be requested with SourceIT directly and the costs are at User's expense. The cost will be added to the total amount, once stock has been confirmed and order is shipping. Please click here if you'd like a quote for expedited shipping. Risk of loss is upon User once product is delivered to the shipping carrier. SourceIT retains a security interest in the products until payment in full is received.

At the time of order shipment, SourceIT will email a receipt containing the tracking information to the email address provided by User. With this information, Users are able to track the status of the order shipment through the carrier's website.

Return Policy
If permitted by the manufacturer's return policy, product may be returned within 30 days from the date of purchase.

A Return Merchandise Authorization, "RMA" must be obtained from SourceIT prior to return of any product to SourceIT. Please call(65) 6978 3502 / 6978 3505 to obtain an RMA number. The cost of original product shipment to User and cost of product shipment back to SourceIT is at the expense of User.

The following requirements must be met to qualify for a product return:

  • Return Material Authorization (RMA) number is requested within 30 Days of the date of original product shipment from SourceIT to User.
  • Product is received back from User undamaged and in new condition (no signs of product use exist).
  • Product is received back from User in the original and undamaged packaging.
  • Product is received back from User with all documentation, and all documentation is undamaged.
  • The product refund will be allocated once product is received by SourceIT and determined to have met the requirements of the program. If the original product purchase was with a Credit Card, SourceIT will allocate credit to the credit card used for purchase. If the original product purchase was through an account, SourceIT will allocate the credit to the account.

SourceIT reserves the right to refuse return of any product that does not meet the above return requirements, at SourceIT Pte Ltd's sole discretion.

Out of Box Product Failure Return Program
SourceIT offers a 30 day Out of Box Failure - Product Return Program, if the following requirements are met:

  • Out of Box Failure is communicated to SourceIT within 30 Days of the date of product shipment from SourceIT.
  • Product is received back from User undamaged. Product that is damaged is not considered an "Out of Box Failure".
  • Product is returned in the original packaging with all documentation.
  • A Return Merchandise Authorization, "RMA"must be obtained from SourceIT prior to return of any product to SourceIT. Please call (65) 6978 3502 / 6978 3505 to communicate an "Out of Box Failure" situation and obtain an RMA number.

SourceIT reserves the right to refuse return of any product that does not meet the above return requirements, at SourceIT Pte Ltd's sole discretion.

Order Changes / Cancellations
Users who wish to cancel or modify an order need to send an email as soon as possible to or contact SourceIT at (65) 6978 3502 / 6978 3505. While SourceIT will make every effort to accommodate the User Change/Cancellation request, once an order has shipped, the purchase cannot be cancelled or modified.

Cancellation shall not relieve User's duty to pay for products shipped or expenses incurred by SourceIT prior to such notice. User to check and confirm stock availability before placing an order. If an order is cancelled prior to shipment, User's sole remedy and SourceIT's sole obligation will be a full refund* of the purchase price paid for the product.

Contact SourceIT
If User has any questions about these Online Purchasing Provisions, Users may contact SourceIT by:

Live Chat
Phone: Call: (65) 6978 3502 / 6978 3505
Our operating hours are: Monday to Friday, 9 a.m. to 6 p.m. (SGT)