Poly Contact Center Solutions
Poly is a brand that provides a variety of contact center solutions for businesses of all sizes. Some of their offerings include:
Cloud-based contact center solutions: These solutions are hosted in the cloud and allow businesses to quickly and easily set up and manage their contact center operations without the need for on-premises hardware or IT support.
On-premises contact center solutions: These solutions are installed on the company's own servers and can be customized to meet the specific needs of the business.
Hybrid contact center solutions: These solutions combine cloud-based and on-premises components, providing the flexibility to use the best of both worlds.
Omnichannel contact center solutions: Poly solutions support multiple channels of communication including voice, email, chat, and social media. These solutions can route interactions to the appropriate agent based on skills or availability, providing a seamless customer experience.
Workforce Optimization: solutions that provide real-time monitoring, recording, quality management, and analytics to gain insights on customer interactions, agent performance, and call volume.
Collaboration tools: solutions that allow teams to communicate and share information easily, to ensure better coordination and faster problem resolution.
Poly solutions are designed to be scalable, so businesses can start with a small system and add more users and functionality as needed. Poly solutions are also known to be easy to use and maintain, which can be beneficial for businesses with limited IT resources. Overall, Poly contact center solutions are designed to help businesses improve customer satisfaction, increase agent productivity, and gain actionable insights into customer interactions.
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