Revised November 2024. Policies are subject to change.
HP Poly (Previously known as Polycom and Plantronics)
DOA Period*:
Poly Branded. Please contact Poly Tech support at 800-616-1958 or contact SourceIT support at +65 96700500. SourceIT does not accept DOA product on behalf of the supplier. Poly Branded: 14 days from invoice date
Manufacturer's Warranty Terms:
Visit Poly's website for full manufacturer warranty information.
Warranty Service:
https://support.hp.com/us-en/contact/poly-serial-number
Jabra
DOA Period*:
Jabra Branded. Please contact Jabra Tech support or contact SourceIT support at +65 96700500. SourceIT does not accept DOA product on behalf of the supplier. Poly Branded: 14 days from invoice date
Manufacturer's Warranty Terms:
Visit Jabra's website for full manufacturer warranty information.
Warranty Service:
https://www.jabra.com/en-sg/support
Logitech
DOA Period*:
Logitech Branded. Please contact Poly Tech support at +65 3163 8436 or contact SourceIT support at +65 96700500. SourceIT does not accept DOA product on behalf of the supplier. Logitech Branded: 14 days from invoice date
Manufacturer's Warranty Terms:
Visit Logitech's website for full manufacturer warranty information.
Warranty Service:
If over 90 Days for Teams or Zoom Room Bundle, refer to the link below and file a ticket;
https://prosupport.logi.com/hc/en-sg/requests/new?ticket_form_id=360002418454
