Poly EncorePro 310 QD Mono Headset
PRODUCT DESCRIPTION
Poly EncorePro 310 QD Mono Headset (214572-01 / 77T43AA) - Local Warranty
Poly EncorePro 310 QD Mono Contact Centre Headset
The Poly EncorePro 310 with Quick Disconnect is the monaural entry point to Poly's EncorePro 300 Series — the wired headset Singapore contact centres and phone-heavy service teams buy in volume. One earpiece keeps the user connected to the floor around them, while the flexible noise-cancelling boom microphone keeps the caller hearing only the agent.
EncorePro 310 Specifications: 0.07 kg, SoundGuard Acoustic Protection
HP publishes a weight of 0.07 kg and dimensions of 11.1 x 14.9 x 6.7 cm for this part number, with a voice-optimised frequency response tuned for speech rather than music. SoundGuard protects against acoustic shock by limiting sounds to below 118 dBA, which matters when staff wear the headset for a full shift.
Quick Disconnect Built for Shared Desks
The Poly Quick Disconnect connector, which HP rates at more than 30,000 cycles, lets an agent unplug at the ear and step away while the cable stays on the desk. For hot-desking floors and 24/7 shift patterns, that is the practical reason to specify QD over a fixed USB cable. The matching QD cable or amplifier is ordered separately — tell SourceIT your desk phone model and we will quote the right one.
Built to Last on a Contact Centre Floor
Soft, replaceable ear cushions mean a worn headset is a consumable repair rather than a replacement, and fold-flat earpieces let agents wear the headset around the neck between calls. HP lists the EncorePro 300 Series as certified for Microsoft Teams, Zoom and Chromebook.
Poly EncorePro 310 QD Datasheet — Technical Specifications
General
| Model | Poly EncorePro 310 QD |
| Part Number | 214572-01 / 77T43AA |
| Manufacturer | Poly (HP) |
| Product Type | Wired contact-centre / office headset |
| Series | Poly EncorePro 300 Series |
| Wearing Style | Monaural (single ear), over-the-head, on-ear |
| Compliance | TAA compliant (per HP's published product name) |
| Warranty | Local Warranty (Singapore) |
Audio
| Microphone | Flexible noise-cancelling boom microphone |
| Frequency Response | Voice-optimised frequency response |
| Hearing Protection | SoundGuard — protects against acoustic shock by limiting sounds to below 118 dBA |
Connectivity
| Connection Type | Poly Quick Disconnect (QD) |
| Amplifier / Cable | Requires a Poly QD desk phone cable or QD-to-USB adapter, ordered separately |
| Quick Disconnect Durability | QD tested to more than 30,000 cycles |
Design & Power
| Weight | 0.07 kg |
| Dimensions (W x D x H) | 11.1 x 14.9 x 6.7 cm |
| Ear Cushions | Soft, replaceable ear cushions |
| Storage | Fold-flat earpieces for around-the-neck comfort between calls |
| Part Number | 214572-01 / 77T43AA |
| Warranty | Local Warranty (Singapore) |
Specifications are taken from HP's published product data for this exact part number and from the HP EncorePro 300 Series page. Where HP does not publish a figure for this SKU, no figure is stated.
Compatibility & Software Support
| Connection | Poly Quick Disconnect (QD). The headset plugs into a QD desk-phone cable or a QD USB/amplifier adapter, which is ordered separately |
| Desk Phones | Works with Poly QD desk phone cables for supported Poly, Cisco, Avaya, Mitel and other business phones — ask SourceIT for the correct QD cable for your handset |
| Softphones | Add a QD-to-USB adapter or a headset amplifier to use this headset with a computer softphone |
| Platform Certification | HP lists the EncorePro 300 Series as Certified for Microsoft Teams, Certified for Zoom and Certified for Chromebook. On a QD headset the platform behaviour depends on the QD cable, amplifier or phone it is connected to |
| Hot-Desking | The QD connector lets a user unplug at the ear and walk away with the headset, leaving the cable at the desk — ideal for shared contact-centre positions |
| Device Management | HP does not publish a Poly Lens specification for this part number. Ask SourceIT to confirm current management options before standardising a fleet. |
The EncorePro 300 Series is Poly's value tier for contact centres and high-volume phone teams in Singapore: lightweight, repairable at the ear cushion, and available with the same acoustic protection across every connection type.
Package Contents & EncorePro 300 Series Ordering Information
In the box
- Headset
- User guide
Poly EncorePro 300 Series — ordering information
| Poly EncorePro 310 QD Mono (this listing) | 214572-01 / 77T43AA — Monaural, Quick Disconnect |
| Poly EncorePro 320 QD Stereo | 214573-01 / 77T26AA — Binaural / stereo, Quick Disconnect |
| Poly EncorePro 310 USB-A Mono | 214568-01 / 767G1AA — Monaural, USB Type-A |
| Poly EncorePro 310 USB-C Mono | 214569-01 / 760Q8AA — Monaural, USB Type-C |
| Poly EncorePro 320 USB-A Stereo | 214570-01 / 767G0AA — Binaural / stereo, USB Type-A |
| Poly EncorePro 320 USB-C Stereo | 214571-01 / 767F9AA — Binaural / stereo, USB Type-C |
Stepping up: Poly EncorePro 500 Series at SourceIT
| Poly EncorePro 510 QD Mono | Step up to the EncorePro 500 Series, monaural QD |
| Poly EncorePro 520 QD Stereo | EncorePro 500 Series, binaural QD |
| Poly EncorePro 515 USB Mono | EncorePro 500 Series USB with both USB-A and USB-C |
| Poly EncorePro 525 USB Stereo | EncorePro 500 Series USB stereo |
Datasheet & Downloads
| HP Poly product page — Poly EncorePro 310 QD Mono Headset | Official HP product data for this part number |
| HP Poly EncorePro 300 Series page | Series overview, acoustic protection and certification list |
All links were checked and resolving at the time this page was published. Contact the SourceIT sales team for a Singapore quotation, stock position or lead time.
Frequently Asked Questions — Poly EncorePro 310 QD
What is the difference between the EncorePro 310 and the EncorePro 320?
The EncorePro 310 is monaural — one earpiece, so the user stays aware of the room. The EncorePro 320 is binaural (stereo) with both ears covered, which helps concentration on a noisy contact-centre floor. Everything else about the two models is the same family design.
Should I order the Quick Disconnect (QD) or the USB version?
Order QD if the headset plugs into a desk phone or an existing headset amplifier — the QD connector lets staff unplug at the ear and walk away, and HP rates it for more than 30,000 cycles. Order USB if the user works from a computer softphone and you want a single cable with no adapter. SourceIT stocks both: the QD models and the USB models.
Which USB connector do I need — USB-A or USB-C?
Match it to the machine. SourceIT lists this headset in both: USB-A and USB-C. There is no functional difference beyond the plug, so it comes down to what your laptops and docks provide.
Is the Poly EncorePro 310 QD certified for Microsoft Teams and Zoom?
HP lists the EncorePro 300 Series as Certified for Microsoft Teams, Certified for Zoom and Certified for Chromebook. On a QD headset the platform behaviour depends on the QD cable, amplifier or desk phone it is plugged into, so tell us your phone model and we will confirm the right cable.
Does it protect users from acoustic shock?
Yes. HP specifies SoundGuard across the EncorePro 300 Series, protecting against acoustic shock by limiting sounds to below 118 dBA — a standard requirement for Singapore contact-centre deployments where staff wear a headset all day.
Can I replace the ear cushions instead of replacing the headset?
Yes. HP specifies soft, replaceable ear cushions on the EncorePro 300 Series, which keeps the cost of a long-running contact-centre fleet down. Ask SourceIT for the current cushion part number for this model.
How does the EncorePro 300 Series compare with the EncorePro 500 Series?
The 300 Series is the value tier. The 500 Series — for example the Poly EncorePro 510 QD Mono or the Poly EncorePro 525 USB Stereo — sits above it in the EncorePro range. If you are comparing the two for a tender, contact SourceIT and we will put the published specifications side by side.
Does the Poly EncorePro 310 QD come with warranty in Singapore?
Yes. Every Poly EncorePro 310 QD sold by SourceIT comes with local Singapore warranty and a GST invoice.
