Shipping policy

Shipping and Delivery

Shipping & Delivery Policy

At SourceIT, we aim to provide reliable and efficient delivery services for all orders.

As an IT and AV solutions provider, our products may be fulfilled from local inventory, distributor warehouses or overseas suppliers.

Please review the following shipping terms before placing your order to avoid any misunderstanding regarding delivery schedules, stock availability and collection arrangements.

1. Order Processing Hours

All orders are processed during our business hours:

Monday to Friday: 9:00 AM – 4:00 PM (Singapore Time)

Orders received after 4:00 PM will be processed the next working day.
Orders placed on weekends or Singapore public holidays will be processed on the next working day.
Order processing is subject to successful payment verification, product availability and order confirmation.
An automated order confirmation email acknowledges receipt of your order but does not guarantee immediate stock availability or dispatch.

Working days exclude Saturdays, Sundays and Singapore public holidays.

Our office operating hours are Monday to Friday, 9:00 AM to 6:00 PM.

2. Domestic Shipping Rates & Delivery Estimates

The following rates apply to eligible standard deliveries within mainland Singapore.

Delivery Method	Estimated Timeline	Charges
Self-Collection (Appointment Only)	Typically 2–3 working days to prepare	Free
Standard Delivery	Typically 2–3 working days after dispatch readiness	S$30 (excl. GST)
Expedited Delivery (Best Effort)	Same business day, subject to confirmation	S$50 (excl. GST)

Important Delivery Notice

All delivery timelines are estimates and are subject to confirmed stock availability, payment clearance and logistics scheduling.
The estimated delivery period does not include additional supplier procurement or pre-order lead times.
Selecting a delivery method does not automatically reserve stock or guarantee a delivery date.
Orders containing multiple products may be dispatched together once all items are available, unless otherwise agreed.
Deliveries are generally scheduled during working hours, Monday to Friday, excluding public holidays.
Additional fees may apply to bulky items, special handling or restricted delivery locations, subject to prior confirmation.

Customers requiring delivery by a specific date should contact SourceIT to confirm availability and feasibility before placing an order.

3. Same-Day & Expedited Delivery

Our expedited delivery service is offered on a best-effort basis only, subject to availability and operational capacity.

Same-day delivery is subject to the following:

All products must be available and ready for immediate dispatch.
Payment must be successfully received and verified.
Orders must be received sufficiently early to allow processing and delivery arrangements.
Delivery depends on courier availability, dispatch schedules and the delivery location.
Same-day delivery must be expressly confirmed by SourceIT.

Selecting or paying for expedited delivery does not constitute a guaranteed same-day delivery commitment unless confirmed by SourceIT.

If SourceIT accepts a same-day delivery request but is unable to fulfil the agreed service, we will inform the customer and offer an appropriate alternative, including refunding the expedited delivery premium where applicable.

4. Self-Collection (By Appointment Only)

Self-collection is complimentary and available strictly by prior appointment.

Collection is only permitted after SourceIT has confirmed that the order is ready.
Customers must not arrive for collection based solely on an order confirmation or payment receipt.
Stock preparation and internal warehouse transfers typically require 2–3 working days, depending on product availability.
Customers should inform us at least one hour before their confirmed arrival time.
Please allow approximately 10–15 minutes for final verification and handover.
Customers must provide their order number or invoice for collection verification.

Walk-in collections without a confirmed appointment may be declined.

SourceIT reserves the right to reschedule collection appointments due to operational or stock readiness requirements, with prior notice wherever possible.

5. Product Availability, Pre-Orders & Lead Times

Not all products displayed on our website are held as ready stock.

Certain items may be sourced from authorised distributors, manufacturer warehouses or overseas suppliers after receiving an order.

Customers acknowledge that:

Website availability and stock quantities may change without immediate notice.
Lead times displayed on product pages are estimates unless expressly confirmed otherwise.
Pre-order and special-order items may require additional procurement and shipping time.
Supplier allocation, manufacturing delays, customs clearance and international shipping may affect estimated arrival dates.
Delivery scheduling will only proceed once the items are ready for fulfilment.

If a product becomes unavailable or its estimated lead time changes materially, SourceIT will notify the customer and discuss available alternatives, revised timelines or an appropriate refund where required.

Estimated lead times should not be treated as guaranteed delivery dates unless expressly agreed in writing.

Customers should refer to our Return, Cancellation & Refund Policy for requests involving changes of mind or cancellations.

6. Delivery Scheduling & Customer Responsibility

Customers are responsible for providing accurate and complete delivery information during checkout.

This includes the recipient's name, contact number, delivery address, unit number, postal code and any relevant access instructions.

Customers must ensure that an authorised recipient is available to receive the delivery at the arranged time.
Any delivery restrictions, loading bay requirements, security clearance or special access procedures must be disclosed before dispatch.
Requests to change the delivery address or scheduled delivery date after dispatch may not be accommodated.
Additional logistics costs resulting from customer-requested changes may be charged after notifying the customer.
Customers should inspect the shipment upon receipt and report any visible damage, missing items or discrepancies promptly.

SourceIT may use courier records, photographs, delivery orders or recipient acknowledgements as proof of delivery.

7. Failed Delivery & Redelivery Charges

A delivery may be considered unsuccessful where:

The customer provides an incorrect or incomplete delivery address.
The recipient is unavailable during the agreed delivery arrangement.
The customer refuses delivery without a valid reason.
Required security clearance or access arrangements have not been provided.
The customer requests a last-minute rescheduling after dispatch.
Delivery cannot be completed due to customer-controlled access restrictions.

Where delivery fails for reasons attributable to the customer, additional redelivery charges may apply.

Redelivery will be arranged subject to payment of any applicable additional charges and logistics availability.

Any additional charges will be communicated before redelivery is arranged.

No additional delivery fees will be imposed for a failed delivery caused by SourceIT's error or circumstances for which SourceIT is responsible.

8. Restricted Zones, Offshore Islands & Special Locations

Standard delivery services are generally available within mainland Singapore, excluding restricted zones and offshore islands.

These may include:

Sentosa and other offshore islands.
Military installations and restricted government facilities.
Airport restricted zones and airside areas.
Port facilities, secured industrial sites and other controlled-access locations.

Deliveries to such locations are not available under our standard shipping arrangements unless specifically approved by SourceIT.

Jurong Port: Approved special deliveries are subject to an additional surcharge of S$200 per trip (excl. GST) and applicable access requirements.

Other special-location delivery charges will be quoted and agreed upon before dispatch.

Please refer to our Restricted Zones & Offshore Islands Policy.

Customers are encouraged to confirm delivery eligibility before completing payment.

9. International Shipping

SourceIT offers international shipping to selected destinations, subject to product eligibility, courier coverage and export restrictions.

International delivery charges are quoted separately based on destination, package dimensions, weight and shipping requirements.

International orders require a shipping quotation and confirmation.
Shipping timelines depend on the destination, courier and customs clearance.
Estimated international transit time is typically an additional 5–10 working days after the applicable product processing period.
All customs duties, import taxes, VAT, brokerage fees and destination-country charges are the customer's responsibility unless otherwise agreed.
Certain products may not qualify for international shipping due to manufacturer restrictions, size, weight or export requirements.
International customers are responsible for meeting their country's import and regulatory requirements.
Local distributor warranties and RMA support may be restricted to Singapore, subject to applicable terms and law.

Any additional shipping arrangements or charges will be communicated for acceptance before proceeding.

For more information, please visit our International Shipping Policy.

10. Shipping Delays & Unforeseen Circumstances

While SourceIT works to meet estimated delivery schedules, delays may occasionally occur due to circumstances outside our reasonable control.

Examples include supplier delays, courier disruptions, severe weather, customs clearance, transportation issues, public holidays and unexpected logistical restrictions.

Where an order is affected by a significant delay, SourceIT will make reasonable efforts to provide an updated delivery estimate.

Customers will be informed where a material change affects the agreed delivery arrangements.

Delivery delays do not automatically entitle a customer to compensation where SourceIT has met its contractual and legal obligations.

However, nothing in this policy limits the customer's rights to an appropriate remedy where SourceIT fails to fulfil an agreed commitment or where required by applicable law.

11. Shipment Tracking & Order Status

Once an order has been dispatched, customers will receive a shipping notification, with tracking information where available.

Please allow up to 48 hours for courier tracking information to become available.

Some deliveries handled by our appointed logistics partners may not have live tracking.

If you have not received your order within five working days of your shipping confirmation, please contact sales@sourceit.com.sg with your name and order number.

Our team will assist in checking the delivery status with the relevant logistics provider.

12. Damaged, Missing or Incorrect Deliveries

If a shipment arrives damaged, incomplete or with an incorrect product, please notify SourceIT as soon as reasonably possible.

Customers should retain the packaging and provide supporting photographs, delivery documentation and order details where available.

SourceIT will investigate the issue and arrange an appropriate resolution where responsibility is confirmed.

Customers will not be charged additional delivery fees for corrections arising from SourceIT's fulfilment errors.

Please refer to our Return, Cancellation & Refund Policy for further details.

13. Shipping Fees, Cancellations & Refunds

Shipping charges are generally non-refundable once the relevant delivery service has been performed, except where required by law or where SourceIT is responsible for a service failure.

Customer-requested cancellations before dispatch are subject to our Return, Cancellation & Refund Policy.
Customer-requested delivery changes after dispatch may incur additional logistics charges.
Where SourceIT is unable to fulfil an order, any shipping refund will be assessed according to the circumstances and applicable legal obligations.
Expedited service charges may be adjusted or refunded where the agreed expedited service cannot be provided.

Please contact SourceIT before requesting any changes to an order already being processed.

14. General Terms & Conditions

All shipping and collection arrangements are subject to product availability, successful payment and operational confirmation.
Delivery estimates are indicative unless expressly agreed as guaranteed delivery dates.
SourceIT may engage third-party logistics providers to fulfil orders.
Any additional delivery, handling or redelivery charges will be disclosed before being incurred or accepted by the customer.
SourceIT reserves the right to decline delivery to locations where access, safety or logistics restrictions prevent reasonable fulfilment.
Customers must obtain prior confirmation for urgent, time-sensitive or special delivery arrangements.
SourceIT may update this policy periodically. Changes will apply prospectively and will not remove rights arising from orders already placed.
Nothing in this policy excludes or limits any statutory consumer rights or remedies under applicable Singapore law.

By placing an order with SourceIT, customers acknowledge the shipping and delivery terms made available to them before purchase.

Contact Us

For shipping enquiries, delivery arrangements or order updates:

Email: sales@sourceit.com.sg
Phone: +65 6978 3502
Website: https://sourceit.com.sg/

Office Hours: Monday to Friday, 9:00 AM – 6:00 PM (Singapore Time)

SourceIT Pte Ltd

Last Amended: 1 January 2026

For and on behalf of Management of SourceIT Pte Ltd