Poly EncorePro 525-M USB Stereo Headset MS + USB-C/A
PRODUCT DESCRIPTION
Poly EncorePro 525-M USB Stereo Headset for Microsoft Teams + USB-C/A (783R2AA) - Local Warranty
Poly EncorePro 525-M — Microsoft Teams Certified Stereo USB Headset
The Poly EncorePro 525-M is the Microsoft Teams certified dual-ear model in HP’s EncorePro 500 range. HP titles this part number “Microsoft Teams Certified” and states it is “Certified for Microsoft Teams” with a button for instant access to the app. Acoustically it is identical to the standard EncorePro 525 — the certification and the Teams button are what you are choosing.
Full Specifications HP Publishes for This Part Number
HP publishes a complete datasheet for 783R2AA: a noise-cancelling microphone running 35 Hz to 21 kHz, 30 mm speakers covering 20 Hz to 20 kHz, microphone sensitivity of -40 +/-3 dB, a signal-to-noise ratio above 53 dB, and a 135 mm boom rotating 290°. The headset weighs 74 g on a 2085 mm cable, with foam ear cushions and SoundGuard Digital acoustic protection.
Dual-Ear Focus for Teams-First Contact Centres
Covering both ears cuts the surrounding conversation an agent has to work past on an open floor, which shows up as fewer repeats and less listening fatigue by the end of a shift. Paired with native Teams call control, it makes a clean standard for a Microsoft 365 contact centre: agents answer, end and mute from the headset rather than hunting for the button on screen.
Certified, Not Just Compatible
“Works with Teams” and “certified for Teams” are different claims, and Singapore IT tenders increasingly specify the second. A certified device has been tested by Microsoft against its audio requirements and its call-control buttons drive Teams natively. If a compliance check is coming, the -M models are the ones that pass it.
Buying the Poly EncorePro 525-M in Singapore
SourceIT supplies the Poly EncorePro 525-M to Singapore businesses with local warranty and a GST invoice, and quotes volume pricing for Teams rollouts. We can put the stereo 525-M and the mono 515-M on one order so agents and supervisors each get the wearing style that suits them.
Poly EncorePro 525-M USB Datasheet — Technical Specifications
Every figure in the tables below is taken from HP’s published product specification for this exact part number. Where HP does not publish a value for this part number, we leave the row out rather than estimate it from a sibling model.
General
| Model | Poly EncorePro 525-M USB |
| HP product name | Poly EncorePro 525 Microsoft Teams Certified Stereo with USB-A Headset |
| Part Number | 218275-01 (Poly) / 783R2AA (HP SKU) |
| Product type | Corded USB contact-centre headset |
| Wearing style | On-ear, stereo / binaural (both ears), over-the-head |
| Colour | Black |
| Warranty | Local Warranty (Singapore) |
| Certification | Certified for Microsoft Teams (stated by HP for this part number) |
Audio
| Microphone type | Noise cancelling |
| Microphone bandwidth | 35 Hz to 21 kHz |
| Speaker bandwidth | 20 Hz to 20 kHz |
| Speaker size | 30 mm |
| Microphone sensitivity | -40 +/-3 dB |
| Signal-to-noise ratio | >53 dB |
| Boom microphone | 135 mm, rotates 290° |
| Hearing protection | SoundGuard Digital |
Connectivity & Controls
| Connection | USB — HP states “compatible with PCs via USB Type-A cable or USB Type-A/C® adapter” |
| USB-C | HP’s EncorePro 500 Series page states “Built-in USB-A and USB-C connectors on the same cable” |
| Cable length | 2085 mm |
| Supported operating systems | Windows 11, Windows 10, macOS |
Design & Power
| Weight | 74 g |
| Dimensions | 11.1 × 14.9 × 6.7 cm (W × D × H) |
| Ear cushion material | Foam padding |
| Package dimensions | 190 × 175 × 55 mm (W × D × H) |
| Package weight | 207 g |
| Power | Bus-powered over USB — no battery and no separate power supply |
HP does not publish a button-controls row for this part number. HP’s EncorePro 500 Series page does state that the Teams-certified EncorePro 515 and 525 carry a dedicated Microsoft Teams button on the inline control, and describes inline call control across the series.
Compatibility & Software Support
Operating systems
HP lists Windows 11, Windows 10 and macOS as the supported operating systems for this part number. The headset presents itself to the computer as a standard USB audio device, so it is recognised without a driver install — which is what makes it practical to hand out across a floor of mixed Windows and Mac machines.
Softphones and meeting platforms
HP states this exact part number is Certified for Microsoft Teams, with a button for instant access to the Teams app. It also works as a standard USB audio device in Zoom, Webex, Genesys, Avaya and other softphones. If Teams certification is not a requirement, the otherwise identical EncorePro 525 is the same headset without it.
USB-A and USB-C
HP’s compatibility statement for this part number reads “compatible with PCs via USB Type-A cable or USB Type-A/C® adapter”, and HP’s EncorePro 500 Series page describes “built-in USB-A and USB-C connectors on the same cable”. In practice that means the same headset covers an older desktop with USB-A ports and a newer USB-C-only laptop without buying a separate dongle — useful in Singapore offices that are part-way through a hardware refresh.
Poly Lens device management
HP lists Poly Lens support for the EncorePro 500 Series. Poly Lens is HP’s cloud device-management service: it lets IT see which headsets are deployed, push firmware and settings, and check device health across sites, rather than chasing individual desks. For a contact centre standardising on one model this is the difference between a managed estate and a drawer of unknown hardware.
Package Contents & EncorePro USB Series Ordering Information
In the box
- Poly EncorePro 525-M USB headset
HP lists the box contents for this part number as the headset only. No adapter, amplifier or carrying case is included — none is needed, because the headset terminates in USB.
Poly EncorePro USB Range — Ordering Information
All seven USB EncorePro models plug straight into a computer with no adapter or amplifier. The 500 Series models below carry USB-A and USB-C on the same cable; the 700 Series models are USB-A and are published by HP as TAA builds.
| Poly EncorePro 515 USB Mono — 500 Series | 218271-01 / 783R0AA |
| Poly EncorePro 515-M USB Mono — Microsoft Teams certified | 218272-01 / 783R1AA |
| Poly EncorePro 525 USB Stereo — 500 Series | 218274-01 / 783R3AA |
| Poly EncorePro 525-M USB Stereo — Microsoft Teams certified (this listing) | 218275-01 / 783R2AA |
| Poly EncorePro 545 USB Convertible — 500 Series | 218277-01 / 783R4AA |
| Poly EncorePro 715 USB-A Mono — 700 Series (TAA) | 203476-01 / 783N5AA |
| Poly EncorePro 725 USB-A Stereo — 700 Series (TAA) | 203478-01 / 783M6AA |
Quick Disconnect Alternatives
If you need to connect to a desk phone, or you want agents to unclip and walk away from the desk mid-shift, the Quick Disconnect models below are the alternative. They require a separate adapter, listed further down.
| Poly EncorePro 510 QD Mono, Noise-Cancelling | 89433-01 / 783Q1AA |
| Poly EncorePro 510V QD Mono, Voice Tube | 89435-01 / 783Q3AA |
| Poly EncorePro 510D Digital QD Mono | 203191-01 / HW510D |
| Poly EncorePro 520 QD Stereo, Noise-Cancelling | 89434-01 / 783P6AA |
| Poly EncorePro 520V QD Stereo, Voice Tube | 89436-01 / 783P8AA |
| Poly EncorePro 520D Digital QD Stereo | 203192-01 / HW520D |
| Poly EncorePro 530D Digital QD | 203193-01 / HW530D |
| Poly EncorePro 540 QD Convertible | 88828-01 / 783P0AA |
| Poly EncorePro 540D Digital QD Convertible | 203194-01 / HW540D |
| Poly EncorePro HW710 QD Mono — 700 Series, ships with carry case | 78712-101 / 805H7AA |
| Poly EncorePro 710D Digital QD Mono — 700 Series (TAA) | 78715-101 / 783N6AA |
| Poly EncorePro HW720 QD Stereo — 700 Series, ships with carry case | 78714-101 / 805H6AA |
| Poly EncorePro 720D Digital QD Stereo — 700 Series (TAA) | 78716-101 / 783N4AA |
Datasheet & Downloads
- HP product specifications — Poly EncorePro 525 Microsoft Teams Certified Stereo with USB-A Headset — full HP specification table for this part number
- HP product page — Poly EncorePro 525 Microsoft Teams Certified Stereo with USB-A Headset
- HP spec sheet (PDF) — Poly EncorePro 525 Microsoft Teams Certified Stereo with USB-A Headset — HP-hosted
- HP Poly EncorePro 500 Series — Singapore
- Poly EncorePro 500 USB Series user guide (PDF) — HP-hosted; covers EP515, EP515-M, EP525, EP525-M and EP545
Frequently Asked Questions — Poly EncorePro 525-M USB
What does the -M in EncorePro 525-M mean?
It marks the Microsoft Teams certified build. HP titles this part number “Microsoft Teams Certified” and states “Certified for Microsoft Teams” with a button for instant access to the app. The non-M EncorePro 525 has no published Teams certification. Every published acoustic and mechanical figure is otherwise identical.
Should I choose the stereo 525-M or the mono 515-M?
Stereo, as here, covers both ears and helps agents concentrate on a noisy floor. Mono leaves one ear free so staff stay aware of the room — usually preferred by supervisors and floor-walkers. The mono Teams-certified equivalent is the EncorePro 515-M.
Is there a Teams-certified option in the EncorePro 700 range?
Not as a headset. HP publishes no Microsoft Teams certification for the EncorePro 715 or 725 USB models. In the Quick Disconnect part of the 700 range the certification belongs to the adapter — the Poly DA85-M (786C8AA). So if you need a natively certified Teams headset, the -M models in the 500 range are it.
Do I need a Teams licence, adapter or amplifier?
A Microsoft Teams licence, yes, to use Teams. Nothing extra for the headset: it terminates in USB and is bus-powered, so there is no amplifier, power supply or battery.
Will the Teams button do anything in Zoom or Webex?
The dedicated Teams button is a Teams feature. In other softphones the headset still works as a standard USB audio device with inline call control, but that button’s Teams-specific behaviour is particular to Teams. If your floor is not on Teams, there is no reason to pay for the -M.
Which operating systems does HP support?
HP lists Windows 11, Windows 10 and macOS for this part number, and no driver installation is required.
Does the Poly EncorePro 525-M USB come with a Singapore warranty?
Yes. Every Poly EncorePro 525-M USB sold by SourceIT comes with local Singapore warranty and a GST invoice.
