Poly CCX 400 Desktop Business Media IP Phone Open SIP

Poly CCX 400 Business Media Phone with Open SIP and PoE-enabled (2200-49700-025) / (849A1AA) - 1 Year Local Warranty

Poly CCX 400 Business Media Phone with Open SIP and PoE-enabled

The Poly CCX 400 Business Media Phone with Open SIP (2200-49700-025 / 849A1AA) is a versatile entry-level desktop IP phone designed for modern business communication. Built for flexibility, it supports Open SIP platforms, allowing seamless integration with a wide range of unified communication (UC) systems such as Zoom, SIP PBX, and other VoIP services. Its intuitive touchscreen interface and enterprise-grade audio make it ideal for offices, hot desks, and common areas.

5-Inch Touchscreen for Simple and Intuitive Control

The CCX 400 features a vibrant 5-inch multi-touch color display, offering a smooth and user-friendly interface similar to a smartphone. Users can easily access contacts, manage calls, and navigate settings with simple taps, improving productivity and reducing the learning curve. The interface is designed to be intuitive and efficient for daily business use.

Open SIP Flexibility for Multi-Platform Integration

Unlike the Teams-only variant, this Open SIP model provides greater flexibility by supporting multiple VoIP and UC platforms. It enables businesses to integrate with existing SIP-based telephony systems while remaining future-ready for platform changes. This makes it a cost-effective solution for organizations that require deployment flexibility across different communication environments.

Crystal-Clear Audio with Noise Reduction Technologies

Powered by Poly HD Voice, Acoustic Clarity, and Acoustic Fence technologies, the CCX 400 delivers clear, natural conversations while actively reducing background noise. Full-duplex speakerphone capability ensures smooth two-way communication, making it suitable for both handset and hands-free use in busy office settings.

Reliable Connectivity with PoE and Gigabit Ethernet

The device supports Power over Ethernet (PoE), enabling both power and data through a single cable for simplified installation. It includes dual Gigabit Ethernet ports for high-speed connectivity and a USB port for accessories such as headsets. This ensures stable performance and easy integration into enterprise IT environments.

Technical Specifications

General
Model: 2200-49700-025 / 849A1AA
Product Type: Desktop Business Media IP Phone
Platform: Open SIP (multi-UC platform support)
Deployment: Office desks, common areas, reception
Operating System: Android-based platform

Display & Interface
Display Size: 5-inch color touchscreen
Display Type: Capacitive multi-touch LCD
Resolution: ~720 × 1280 (16:9 aspect ratio)
User Interface: Smartphone-like touch interface for calls, contacts, and settings

Audio Specifications
Audio Technology:
Poly HD Voice
Poly Acoustic Clarity (full duplex audio)
Poly Acoustic Fence (background noise reduction)
NoiseBlockAI (speakerphone noise suppression)
Speakerphone: Full-duplex with echo cancellation
Audio Quality: Wideband voice performance

Calling & Features
VoIP Platform: Open SIP (compatible with Teams, Zoom, SIP PBX)
Call Features: Hold, transfer, forward, call waiting, caller ID
Meeting Access: One-touch access via touchscreen
Conferencing: Multi-party audio conferencing
Provisioning: Auto-provisioning and centralized management

Connectivity
Ethernet Ports: 2 × RJ-45 Gigabit Ethernet
PoE Support: IEEE 802.3af (Class 0), max ~13W
USB Ports: 1 × USB-A 2.0
Headset Port: RJ-9
Wireless: Optional Wi-Fi via accessory (not included)

Network & Protocols
VoIP Protocol: SIP (RFC compliant)
Provisioning: FTP, TFTP, HTTP, HTTPS
QoS: VLAN tagging and prioritization supported
Security:
TLS encryption
SRTP media encryption (AES 256-bit)
802.1X authentication
Secure provisioning and firmware signing

Audio Codecs
Supported Codecs:
G.711, G.722, G.729, G.722.1, Opus, iLBC

Performance & Features
User Experience: Intuitive UI with fast navigation
Design: Minimal buttons, modern touchscreen interface
Deployment: Plug-and-play setup
Management: IT-friendly centralized device provisioning

Physical Specifications
Form Factor: Desktop IP phone with handset
Mounting: Desk stand included, optional wall mount
Color: Black
Package Dimensions: ~22.2 × 24.3 × 6.9 cm
Weight: ~300 g

Environmental
Operating Temperature: 0°C to 40°C
Storage Temperature: -40°C to 70°C
Humidity: 5% – 95% non-condensing

Power
Power Input: PoE (default)
Optional: External power adapter (not included)

Package Contents
Phone console
Handset with cord
Desk stand
CAT5e Ethernet cable
Setup guide

Key Features
Open SIP flexibility for multiple UC platforms
5-inch touchscreen for intuitive operation
HD audio with advanced noise suppression
Dual Gigabit Ethernet with PoE
Secure enterprise-grade communication
Easy provisioning and centralized management

Typical Use Cases
SIP-based enterprise telephony deployments
SME and corporate office desks
Reception and common area phones
Organizations using mixed UC platforms (Teams, Zoom, PBX)