Poly CCX 350 Desktop Business IP Phone MS Teams

Poly CCX 350 Desktop Business IP Phone for Microsoft Teams

The Poly CCX 350 Desktop Business IP Phone (2200-49690-019 / 848Z7AA) is an entry-level Microsoft Teams-certified desk phone designed for reliable day-to-day business communication. It offers a simple and familiar user experience with a traditional keypad, making it ideal for offices, reception counters, and shared workspaces. Built under the HP Poly portfolio, it delivers dependable voice performance for modern hybrid work environments.

Microsoft Teams Integration with One-Touch Access

The CCX 350 is purpose-built for Microsoft Teams, allowing users to access calls, voicemails, contacts, and meetings directly from the device. With a dedicated Teams button and intuitive interface, users can quickly join meetings and manage communications efficiently. This reduces friction and supports consistent collaboration across Teams-enabled organizations.

HD Voice Quality with Noise Reduction Technologies

Equipped with Poly HD Voice and Acoustic Clarity technologies, the device ensures clear and natural audio during calls. Built-in noise reduction features help eliminate background distractions, making conversations more professional even in busy office environments. This ensures consistent communication quality for both internal and external calls.

Traditional Keypad Design for Ease of Use

Unlike touchscreen-heavy models, the CCX 350 features a physical dial pad, making it highly accessible for users who prefer tactile controls. The clear display combined with simple navigation makes it suitable for front-desk operations, shared environments, and users who require straightforward functionality without complexity.

Reliable Connectivity with PoE and Enterprise Compatibility

The phone supports Power over Ethernet (PoE), enabling both power and data through a single cable for simplified installation. With dual Gigabit Ethernet ports and USB connectivity, it integrates seamlessly into enterprise IT environments. It is designed for stability and scalability, making it a practical choice for organizations deploying multiple desk phones.

Technical Specifications

General
Model: 2200-49690-019 / 848Z7AA
Product Type: Desktop Business IP Phone
Platform: Microsoft Teams Certified
Deployment: Desktop, office, front desk, warehouse
Operating System: Android-based system

Display & Interface
Display Size: 2.8-inch color LCD
Resolution: 640 × 480
Touchscreen: No (physical keypad design)
User Interface Features: Adjustable font size, voicemail support, dark/light mode
Dedicated Key: Microsoft Teams button for one-touch access

Audio Specifications
Audio Technology:

• Poly HD Voice
• Poly Acoustic Clarity
• NoiseBlockAI (background noise reduction)
• Acoustic Fence (voice isolation)
  Speakerphone: Full-duplex with echo cancellation
  Audio Quality: Wideband audio support
  Codecs: G.711, G.722, G.729, Opus, SILK, iLBC

Calling Features
Integration: Native Microsoft Teams calling and meetings
Call Handling: Hold, transfer, forward, call waiting, caller ID
Conferencing: Up to 5-way local audio conferencing
Voicemail: Integrated with Teams

Connectivity
Ethernet Ports: 2 × RJ-45 Gigabit Ethernet (PoE supported)
USB Ports: 1 × USB-C 2.0
Headset Port: 1 × RJ-9
Wireless: No Wi-Fi / No Bluetooth

Network & Protocols
VoIP Platform: Microsoft Teams
Network Speed: 10/100/1000 Mbps
Security: HTTPS, secure provisioning
Provisioning: Centralized via Poly Lens / Teams admin

Performance & Features
User Experience: Traditional dial pad with illuminated keys
Design: Durable, debris-resistant keypad suitable for heavy use
Speaker Mode: Hands-free conferencing
Management: Remote management via Poly Lens cloud platform

Power
Power Source: Power over Ethernet (PoE)
External Power: Optional adapter (not included)

Physical Specifications
Form Factor: Desktop IP phone with wired handset
Mounting: Desk stand (included), optional wall mount
Color: Black

Environmental
Operating Temperature: 0°C to 40°C
Storage Temperature: -40°C to 70°C
Humidity: 5% – 95% non-condensing

Package Contents
Console (phone unit)
Handset with cord
Desk stand
LAN (CAT5e) cable
Setup guide

Key Features
Microsoft Teams certified for native experience
Physical keypad (ideal for users who prefer non-touch phones)
HD audio with AI noise reduction
Dual Gigabit Ethernet with PoE
Durable design for office and industrial environments
Centralized device management via Poly Lens

Typical Use Cases
Front desk and reception phones
Office desk users needing Teams calling
Warehouse and retail environments (glove-friendly keypad)
SME deployments requiring cost-effective Teams phones