Poly Edge E220 Desktop Business IP Phone

Poly Edge E220 Desktop Business IP Phone (2200-86990-025) / (82M87AA) - 1 Year Local Warranty

Poly Edge E220 Desktop Business IP Phone

The Poly Edge E220 Desktop Business IP Phone is a versatile entry-level IP phone built for modern workplaces, combining simplicity, flexibility, and professional audio performance. Designed for offices, hot-desking environments, and shared spaces, it delivers reliable communication with an intuitive interface and enterprise-grade voice quality. Its sleek, compact design makes it suitable for both desks and wall-mounted deployments.

User-Friendly Interface with 2.8-inch Display

The Poly Edge E220 features a 2.8-inch color IPS display with a clear layout and soft keys for easy navigation. It includes four-line keys supporting up to 16 lines and contacts, allowing efficient call handling and quick access to frequently used functions. The interface is designed to reduce complexity, making it ideal for everyday business users.

Poly HD Voice with Advanced Noise Reduction

Equipped with Poly HD Voice, Acoustic Clarity, NoiseBlockAI, and Acoustic Fence technologies, the E220 ensures clear and natural conversations. These features actively reduce background noise and echo, delivering consistent call quality even in busy office environments. This makes it suitable for both handset and speakerphone use.

Flexible Connectivity with Bluetooth and PoE

The device supports multiple connectivity options including dual Gigabit Ethernet ports with PoE, Bluetooth 5.0 for wireless headset or mobile pairing, USB, and RJ9 headset connectivity. This flexibility allows users to customize their setup and supports modern hybrid work scenarios with mobile integration.

Built for Hybrid Work with Smart Features

Designed for hybrid work environments, the Poly Edge E220 includes features like mobile phone pairing, text-to-speech accessibility, and antimicrobial protection. Its ergonomic design and simple deployment make it easy for IT teams to roll out across multiple workstations with minimal effort.

Technical Specifications

General
Model: 2200-86990-025 / 82M87AA
Product Type: Desktop Business IP Phone
Platform: Open SIP
Deployment: Office desks, reception, call center, hybrid workspace
Design: Mid-tier model in Poly Edge E series

Display & Interface
Display Size: 2.8-inch color IPS LCD
Resolution: 320 × 240
Touchscreen: No (physical keypad)
Line Keys: 4 programmable line keys (supports up to 16 line/feature assignments)
Navigation: Soft keys + 4-way navigation cluster
UI Features: Status light bar, pagination key for additional contacts/lines

Audio Specifications
Audio Technology:
Poly HD Voice
Poly Acoustic Clarity (full duplex, echo cancellation)
Poly Acoustic Fence (noise isolation)
NoiseBlockAI (background noise suppression)
Speakerphone: Full-duplex hands-free
Audio Quality: Wideband voice clarity

Calling Features
VoIP Protocol: SIP
Call Functions: Hold, transfer, forward, call waiting, caller ID
Conferencing: 3-way audio conferencing
Directory: LDAP / local directory support
Additional: Speed dial, DND, call park/pickup

Connectivity
Ethernet Ports: 2 × RJ-45 Gigabit Ethernet (PoE supported)
USB: 1 × USB-C 2.0
Headset Support:
RJ-9 wired headset
USB headset
Bluetooth headset (integrated Bluetooth 5.0)
Wireless: Bluetooth 5.0, NFC pairing support

Network & Protocols
Protocols: SIP, RTP, RTCP, SDP
Provisioning: FTP, TFTP, HTTP, HTTPS
QoS: VLAN tagging (802.1p/Q), Layer 3 QoS
IP Support: IPv4 / IPv6

Audio Codecs
Supported Codecs:
G.711, G.722, G.729, Opus, iLBC

Security
Encryption: TLS, SRTP
Authentication: 802.1X, secure SIP authentication
Provisioning: Secure HTTPS provisioning

Performance & Features
User Experience: Intuitive interface with quick access to features
Mobility Integration: Pair mobile phone via Bluetooth for call handling
Accessibility: Text-to-speech, color adjustment, larger font support
Design: Microban® antimicrobial protection for hygiene

Power
Power Input: PoE (IEEE 802.3af)
Optional: External power adapter (not included)

Physical Specifications
Form Factor: Desktop IP phone with handset
Mounting: Desk stand (2-position) and wall mount included
Design: Compact, modern business design

Environmental
Operating Temperature: 0°C to 40°C
Storage Temperature: -40°C to 70°C
Humidity: 5% – 95% non-condensing

Package Contents
Phone console
Handset with cord
Desk stand
Wall mount hardware
LAN (CAT5e) cable
Setup guide

Key Features
4-line keys expandable to 16 assignments
Integrated Bluetooth 5.0 for wireless headset/mobile pairing
Poly HD Voice with NoiseBlockAI & Acoustic Fence
Dual Gigabit Ethernet with PoE
USB-C connectivity for headset/media
Antimicrobial protection for shared environments

Typical Use Cases
Office desk users needing more lines than entry-level phones
Reception and shared/common area phones
Call centers and customer service teams
Hybrid work setups with mobile + desk phone integration