Poly EncorePro 320 USB Stereo Headset USB-A
PRODUCT DESCRIPTION
Poly EncorePro 320 USB Stereo Headset USB-A (214570-01 / 767G0AA) - Local Warranty
Poly EncorePro 320 USB-A Stereo Headset for Softphone Teams
The Poly EncorePro 320 Stereo USB-A is the binaural, plug-and-go model in Poly's EncorePro 300 Series — HP publishes it as the "EncorePro 320 Stereo USB-A Headset TAA". Both ears are covered for concentration on a busy floor, and the headset plugs straight into a USB Type-A port with no amplifier, QD cable or licence required.
Stereo Coverage with a Flexible Noise-Cancelling Microphone
HP specifies a flexible noise-cancelling boom microphone across the EncorePro 300 Series, so the caller hears the agent and not the row of desks behind them. Covering both ears is what phone teams ask for when call accuracy matters and the Singapore office floor is loud.
SoundGuard Acoustic Protection for Full-Shift Wear
HP specifies SoundGuard across the EncorePro 300 Series, protecting against acoustic shock by limiting sounds to below 118 dBA. For contact centres where staff wear a headset for an entire shift, that protection is usually a procurement requirement rather than a nice-to-have.
TAA Compliant, Serviceable and Certified for Teams and Zoom
The product name confirms the TAA-compliant build for government and regulated tenders. Soft, replaceable ear cushions keep a long-running fleet economical, fold-flat earpieces make the headset comfortable around the neck between calls, and HP lists the series as Certified for Microsoft Teams, Zoom and Chromebook.
Poly EncorePro 320 USB-A Datasheet — Technical Specifications
General
| Model | Poly EncorePro 320 USB-A |
| Part Number | 214570-01 / 767G0AA |
| Manufacturer | Poly (HP) |
| Product Type | Wired contact-centre / office headset |
| Series | Poly EncorePro 300 Series |
| Wearing Style | Binaural / stereo (both ears), over-the-head, on-ear |
| Compliance | TAA compliant (per HP's published product name) |
| Warranty | Local Warranty (Singapore) |
Audio
| Microphone | Flexible noise-cancelling boom microphone |
| Hearing Protection | SoundGuard — protects against acoustic shock by limiting sounds to below 118 dBA |
Connectivity
| Connection Type | USB Type-A |
Design & Power
| Ear Cushions | Soft, replaceable ear cushions |
| Storage | Fold-flat earpieces for around-the-neck comfort between calls |
| Part Number | 214570-01 / 767G0AA |
| Warranty | Local Warranty (Singapore) |
HP has retired the SKU-level product page for this part number, so only specifications HP still publishes for the EncorePro 300 Series — plus the characteristics stated in the official product name — are listed here. Nothing has been carried across from a sibling part number. Ask SourceIT if you need a figure that is not shown.
Compatibility & Software Support
| Connection | USB Type-A |
| Softphones | Presents as a standard USB audio device, so it works with the softphone your organisation already runs |
| Platform Certification | HP lists the EncorePro 300 Series as Certified for Microsoft Teams, Certified for Zoom and Certified for Chromebook |
| Operating Systems | Ask SourceIT to confirm the current supported operating system list for this part number |
| Deployment | No amplifier, QD cable or licence required — plug the headset straight into the computer |
| Device Management | HP does not publish a Poly Lens specification for this part number. Ask SourceIT to confirm current management options before standardising a fleet. |
The EncorePro 300 Series is Poly's value tier for contact centres and high-volume phone teams in Singapore: lightweight, repairable at the ear cushion, and available with the same acoustic protection across every connection type.
Package Contents & EncorePro 300 Series Ordering Information
In the box
- Headset
- User guide
HP no longer publishes a box-contents list against this part number. Contact SourceIT if you need the packing list confirmed before you order.
Poly EncorePro 300 Series — ordering information
| Poly EncorePro 310 QD Mono | 214572-01 / 77T43AA — Monaural, Quick Disconnect |
| Poly EncorePro 320 QD Stereo | 214573-01 / 77T26AA — Binaural / stereo, Quick Disconnect |
| Poly EncorePro 310 USB-A Mono | 214568-01 / 767G1AA — Monaural, USB Type-A |
| Poly EncorePro 310 USB-C Mono | 214569-01 / 760Q8AA — Monaural, USB Type-C |
| Poly EncorePro 320 USB-A Stereo (this listing) | 214570-01 / 767G0AA — Binaural / stereo, USB Type-A |
| Poly EncorePro 320 USB-C Stereo | 214571-01 / 767F9AA — Binaural / stereo, USB Type-C |
Stepping up: Poly EncorePro 500 Series at SourceIT
| Poly EncorePro 510 QD Mono | Step up to the EncorePro 500 Series, monaural QD |
| Poly EncorePro 520 QD Stereo | EncorePro 500 Series, binaural QD |
| Poly EncorePro 515 USB Mono | EncorePro 500 Series USB with both USB-A and USB-C |
| Poly EncorePro 525 USB Stereo | EncorePro 500 Series USB stereo |
Datasheet & Downloads
| HP Poly EncorePro 300 Series page | Series overview, acoustic protection and certification list |
HP has retired the individual product page for this part number, so the series page above is the current official reference. Contact the SourceIT sales team if you need a formal specification sheet for a tender.
Frequently Asked Questions — Poly EncorePro 320 USB-A
What is the difference between the EncorePro 310 and the EncorePro 320?
The EncorePro 310 is monaural — one earpiece, so the user stays aware of the room. The EncorePro 320 is binaural (stereo) with both ears covered, which helps concentration on a noisy contact-centre floor. Everything else about the two models is the same family design.
Should I order the Quick Disconnect (QD) or the USB version?
Order QD if the headset plugs into a desk phone or an existing headset amplifier — the QD connector lets staff unplug at the ear and walk away, and HP rates it for more than 30,000 cycles. Order USB if the user works from a computer softphone and you want a single cable with no adapter. SourceIT stocks both: the QD models and the USB models.
Which USB connector do I need — USB-A or USB-C?
Match it to the machine. SourceIT lists this headset in both: USB-A and USB-C. There is no functional difference beyond the plug, so it comes down to what your laptops and docks provide.
Is the Poly EncorePro 320 USB-A certified for Microsoft Teams and Zoom?
HP lists the EncorePro 300 Series as Certified for Microsoft Teams, Certified for Zoom and Certified for Chromebook. The USB models plug straight into the computer and present as a standard USB audio device.
Does it protect users from acoustic shock?
Yes. HP specifies SoundGuard across the EncorePro 300 Series, protecting against acoustic shock by limiting sounds to below 118 dBA — a standard requirement for Singapore contact-centre deployments where staff wear a headset all day.
Can I replace the ear cushions instead of replacing the headset?
Yes. HP specifies soft, replaceable ear cushions on the EncorePro 300 Series, which keeps the cost of a long-running contact-centre fleet down. Ask SourceIT for the current cushion part number for this model.
How does the EncorePro 300 Series compare with the EncorePro 500 Series?
The 300 Series is the value tier. The 500 Series — for example the Poly EncorePro 510 QD Mono or the Poly EncorePro 525 USB Stereo — sits above it in the EncorePro range. If you are comparing the two for a tender, contact SourceIT and we will put the published specifications side by side.
Does the Poly EncorePro 320 USB-A come with warranty in Singapore?
Yes. Every Poly EncorePro 320 USB-A sold by SourceIT comes with local Singapore warranty and a GST invoice.
