TP-Link Tapo H500 Smart HomeBase
PRODUCT DESCRIPTION
TP-Link Smart HomeBase (Tapo H500) - 1 Year Local Warranty
The Tapo H500 is the central box for a Tapo camera and sensor system: it records footage locally to 16GB of built-in eMMC or to a 2.5-inch SATA HDD/SSD of up to 16TB, runs facial recognition and person, pet and vehicle detection on the device, and acts as the hub for up to 16 Tapo cameras and 64 Tapo sensors. It also works as a Matter controller, has a 110dB alarm and an HDMI port for video output.
Local Storage up to 16TB, No Monthly Fee
Footage is stored at home rather than in a subscription cloud: 16GB eMMC is built in, and a single 2.5-inch SATA bay takes an HDD or SSD of up to 16TB, purchased separately. TP-Link publishes a storage-duration table for this, but notes its figures are derived from Tapo C410 prototype testing with four cameras recording, and that actual times vary with compression, frame rate and recording conditions.
On-Device AI: Faces, People, Pets and Vehicles
The H500 adds free AI functions — facial recognition that tags strangers, family and friends, plus person, pet and vehicle detection. TP-Link states the AI is processed locally with no cloud uploads, and that connecting non-AI Tapo cameras to the H500 gives them person, vehicle and pet recognition. Event retrieval pulls clips of marked people, vehicles and pets into one place; TP-Link lists cross-camera face tracking as scheduled for release.
Hub for 16 Cameras and 64 Sensors, plus Matter
Tapo cameras and doorbells connect to the H500 over 2.4 GHz Wi-Fi, and Tapo sensors, switches and buttons over Sub-1 GHz, with the H500 itself joining the router on 5 GHz. It supports Matter, so it can bring compatible third-party smart devices into the same setup and reduce the number of separate hubs. A tablet running the Tapo app can show live view from up to four cameras alongside a 3D dashboard of the home's devices.
110dB Alarm, Doorbell Calls and Encryption
A built-in 110dB alarm can be triggered automatically when an unfamiliar face is detected. With a Tapo doorbell connected, the built-in microphone and speaker let you answer visitors from the HomeBase itself using the Answer and Decline buttons. Recordings are protected with AES 128-bit and TLS 1.2 encryption, and access to the H500 requires authentication.
Ideal For
Homes and small shops in Singapore building a multi-camera Tapo system who want local recording, facial recognition and one hub for cameras, sensors and Matter devices without a cloud subscription. Supplied by SourceIT with local Singapore warranty and GST invoice.
Tapo H500 Datasheet — Technical Specifications
General
| Model | Tapo H500 |
| Official Product Name | Smart HomeBase |
| Brand | TP-Link |
| Warranty | 1 Year Local Warranty (Singapore) |
Storage
| Local Storage | Built-in Storage: 16GB eMMC; Expanded Storage: 1-Bay, 2.5" SATA HDD/SSD, up to 16TB (purchased separately) |
Network
| Frequency | 5 GHz Wi-Fi (for router); 2.4 GHz Wi-Fi (for cameras); Sub-1 GHz: 863.35MHz, 864.35MHz, 868.35MHz (for EU/UK); 920.9MHz, 921.7MHz, 922.3MHz (for US/AU) |
| Ethernet Port | 1x 10/100 Mbps (for WAN) |
Security
| Security | 128-bit AES Encryption with SSL/TLS |
Hardware
| Interface | 1x HDMI Port, 1x DC Power Port |
| USB Support | 1x USB-A for data transfer, 1x USB-C for charging |
| Buttons | 1x Reset Button, 1x Answer/SYNC Button, 1x Decline/Mute Button, 1x Volume Up Button, 1x Volume Down Button |
| Adapter Input | 100-240V, 50/60Hz |
| Adapter Output | 12V, 2A |
| Dimensions (W x D x H) | 160.20 x 98.82 x 83.21 mm (6.31 x 3.89 x 3.28 in) |
Environment and Certification
| Operating Temperature | 0°C to 40°C (32°F to 104°F) |
| Storage Temperature | -20°C to 60°C (-4°F to 140°F) |
| Operating Humidity | 10% to 90% RH, non-condensing |
| Storage Humidity | 5% to 90% RH, non-condensing |
| Certification | CE, RoHS, RCM |
TP-Link's Singapore page for the Tapo H500 publishes no weight, no Wi-Fi standard or speed rating, and lists Sub-1 GHz frequencies only for EU/UK and US/AU versions. The 110dB alarm, the 16-camera and 64-sensor limits and Matter support come from TP-Link's feature text rather than the specification table. Nothing has been filled in from another model.
Compatibility & Software Support
| Management App | Tapo app (phone and tablet versions) |
| Cameras and Doorbells | Up to 16 Tapo cameras or doorbells |
| Sensors, Switches and Buttons | Up to 64 Tapo sensors |
| Smart Home Standard | Matter supported |
| Video Output | HDMI port |
| Storage | 16GB eMMC built in; one 2.5" SATA HDD/SSD up to 16TB (not included) |
| AI Processing | On-device — facial recognition, person, pet and vehicle detection |
TP-Link states actual storage capacity depends on the size of the HDD/SSD fitted, and that its recording-duration figures come from Tapo C410 prototype testing. Face tracking is listed by TP-Link as scheduled for release.
Package Contents & Ordering Information
Package Contents
| In the Box | Tapo H500, Power Adapter, Screws, Quick Start Guide, Ethernet Cable |
Ordering Information
| Model | Tapo H500 |
| SKU | Tapo H500 |
| Warranty | 1 Year Local Warranty (Singapore) |
Datasheet & Downloads
Frequently Asked Questions — Tapo H500
Is a hard drive included?
No. The H500 has 16GB of built-in eMMC and one 2.5-inch SATA bay; the HDD or SSD (up to 16TB) is purchased separately.
Does it need a cloud subscription for AI detection?
No. TP-Link describes the facial recognition and person, pet and vehicle detection as free, and processed locally on the H500.
How many devices can it manage?
Up to 16 Tapo cameras and 64 Tapo sensors, according to TP-Link, and it also supports Matter devices.
What warranty does SourceIT provide?
One year local Singapore warranty, under TP-Link's published replacement warranty terms, with a GST invoice.
Can SourceIT quote this for an office or a project?
Yes. Send us the quantity and delivery address and we will quote with local warranty, delivery and support.