Microsoft Agent 365 Annual Subscription (12 Months)

Licensing

Prerequisites — Four Microsoft Sources, Four Different Lists

Data Residency and Retention

What Microsoft Does Not Publish for This Product

The following are commonly asked about but are not stated on any current official Microsoft source for this product, so SourceIT does not quote them: a minimum seat count or seat cap, any per-agent limit or agent quota attached to a user licence, a single reconciled prerequisite list, a lifecycle or retirement page for Agent 365 and a Singapore dollar list price. We would rather leave a field blank than print a figure we cannot substantiate.

SourceIT sells this as a twelve-month subscription with a GST invoice in Singapore. The subscription is a right to use the service for the term, not a perpetual licence: when the term ends the entitlement ends unless it is renewed.

Agent 365 became generally available for the commercial segment on 1 May 2026. Microsoft publishes no lifecycle page for it and no retirement, rename or replacement announcement, so this listing makes no lifecycle claim. Several capabilities that shipped around general availability remain in public preview: registry synchronisation with AWS Bedrock and Google Cloud, and Windows 365 for Agents, which Microsoft notes is United States only. Treat preview features as subject to change and ask us to confirm their status before you build a plan around them.

Talk to our team before the renewal date rather than after it. Seat counts, mid-term changes and co-terming with the rest of your Microsoft estate are all easier to arrange in advance, and we can quote the alternatives if a bundle would work out better for you.

Support and Entitlement Position

This is a software subscription, not hardware. It carries no hardware warranty, and any warranty term you see on a hardware listing does not apply here. What you are buying is a twelve-month right to use the service, together with SourceIT's local support in Singapore. Microsoft's own condition is that technical and billing support for a subscription bought through a partner runs through that partner, so for this subscription that means us: raise the ticket with SourceIT and we escalate to Microsoft where it needs to go. Renewal, seat changes and co-terming are handled on your SourceIT account. Ask our team for the current entitlement position in writing with your quotation.

Size this by counting people, not agents. Microsoft is unambiguous: "A single Agent 365 license covers all agents associated with that user; agents themselves are not licensed." The licensable population is anyone who manages or sponsors agents, or who uses agents to do work on their behalf. Get that list from whoever owns your AI programme rather than from a headcount export, and we will quote against it.

The prerequisite question needs settling before you order, because Microsoft's own sources give four different answers. The July 2026 Partner Center list — Microsoft 365 E5, A5 or Business Premium, or the Defender and Purview Suites in their various forms — is the one this page treats as primary. Microsoft's licensing FAQ adds a route via Microsoft 365 E3 plus both the Defender Suite and the Purview Suite that appears nowhere else. Send us your licence list and we will get your eligibility confirmed in writing rather than let you discover it at provisioning.

On data location, Microsoft is more forthcoming here than on most of its AI products, and the answer has a caveat that matters in Singapore. Customer content stays in the tenant's default geography. Service-generated metrics and analytics data, however, is stored in the European Union for EU tenants and in the United States for tenants in all other regions, and Microsoft names Asia-Pacific explicitly as a region where this data may sit outside the home geography. Agent 365 also does not support Advanced Data Residency. Singapore is not one of the geographies Microsoft lists for Advanced Data Residency. Microsoft's published ADR list runs Australia, Austria, Brazil, Canada, Chile, Denmark, France, Germany, India, Indonesia, Israel, Italy, Japan, Malaysia, Mexico, New Zealand, Norway, Poland, Qatar, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, the United Arab Emirates and the United Kingdom — Malaysia and Indonesia are on it and Singapore is not. Advanced Data Residency also requires 100 per cent licence coverage of the paid licences in a tenant. Separately, the EU Data Boundary covers the 27 EU member states plus Liechtenstein, Iceland, Norway and Switzerland, scoped by sign-up location, so a Singapore-registered tenant is out of scope for it. If data residency is a hard requirement for your organisation, raise it with us before you order rather than after.

Licensing, Prerequisites and Data Position

• Microsoft Agent 365 overview (Microsoft Learn)
• Microsoft Agent 365 product page (Microsoft)
• Microsoft Agent 365 general availability, 1 May 2026 (Microsoft Security blog)
• Microsoft Licensing FAQ 122, Microsoft Agent 365 (Microsoft Licensing)
• Agent overview in the Microsoft 365 admin centre (Microsoft Learn)
• Data handling, data residency and compliance in Agent 365 observability (Microsoft Learn)
• Partner Center announcements, June 2026 (Microsoft Learn)
• Partner Center announcements, July 2026 (Microsoft Learn)
• Advanced data residency in Microsoft 365 (Microsoft Learn)
• Understand the EU Data Boundary (Microsoft Learn)
• Modern Lifecycle Policy (Microsoft Learn)

Where a figure appears on this page it is quoted from one of these Microsoft pages; where Microsoft publishes nothing, this page says so rather than filling the gap. Supplied by SourceIT in Singapore with a GST invoice and local support. For a written quotation, current stock position or delivery lead time, contact our team.

Do we buy one licence per agent?

No, and this is the most expensive misunderstanding on this product. Microsoft states: "A single Agent 365 license covers all agents associated with that user; agents themselves are not licensed" and "Agent 365 is licensed per user." You licence the people who manage, sponsor or are served by agents. Count those people and we will quote against that number.

What do we need to already have?

Microsoft's own sources give four different answers, so we will show you all of them rather than pick one. Its July 2026 Partner Center announcement lists Microsoft 365 E5, A5 or Business Premium, or the Microsoft Defender Suite with the Microsoft Purview Suite including their Edu and FLW variants. Its June 2026 announcement lists E5 for enterprise, Defender and Purview at F5 level for frontline, and Business Premium for SMB. Its licensing FAQ adds a Microsoft 365 E3 plus Defender Suite plus Purview Suite route that appears nowhere else. Send us your licence list and we will get your position confirmed in writing.

Is it fully generally available?

The product is, for the commercial segment, since 1 May 2026. Some capabilities that shipped around then are still in public preview and should not be planned around as production features: registry synchronisation with AWS Bedrock and Google Cloud, and Windows 365 for Agents, which Microsoft notes is United States only. If either matters to you, ask us to confirm the current status before you order.

Where does our agent data live?

Customer content stays in your tenant's default geography. Service-generated data such as metrics and analytics is a different matter: Microsoft stores it in the European Union for EU tenants and "in the United States for tenants in all other regions", and it names Asia-Pacific explicitly as a region where this data may sit outside the home geography. Microsoft also states that "Agent 365 doesn't currently support Advanced Data Residency". Observability data is retained for 30 days and then automatically deleted.

Do we get anything without buying a licence?

Some of it, yes. Microsoft's licensing FAQ states that foundational capabilities are available to all Microsoft Cloud subscription customers at no additional cost. The paid licence buys the premium tier: advanced usage analytics, governance policies, security posture management, threat detection and data security controls. If you are not sure which side of that line your requirement sits on, describe what you need to do and we will tell you whether you need to buy anything.