Microsoft 365 Business Basic Annual Subscription (12 Months)
PRODUCT DESCRIPTION
Microsoft 365 Business Basic (CFQ7TTC0LH18:0001) - Local Support
What Microsoft 365 Business Basic actually is
Microsoft 365 Business Basic is a Microsoft 365 subscription licensed per user, sold here on a 12-month term. It is a cloud services plan: each user gets business email, file storage and the web and mobile versions of the Office applications, but NOT the installable desktop applications. Microsoft publishes the plan for organisations of 1 to 300 employees. Because this is a subscription and not a perpetual licence, the software and services stop working when the term ends; that is the single most important thing to understand before you buy, and it is why this page says so more than once.
What each user gets
Applications: Web and mobile versions of Word, Excel, PowerPoint and Outlook. The installable desktop applications are NOT included in this plan. Mailbox: 100 GB primary and 50 GB archive per user on Microsoft's plan comparison page; 50 GB per user on Microsoft's Exchange Online service description. See the licensing note. Cloud storage: 1 TB per user. Microsoft Teams is included in this plan. Devices: Not applicable — this plan grants no desktop application installs. Microsoft's service description limits the mobile apps under this plan to devices with screens of 10.9 inches or less.
Support, lifecycle and what happens at renewal
Microsoft includes online and telephone support for administrators with the subscription at no extra charge, with technical phone support in English 24 hours a day, 7 days a week and billing support 9 AM to 5 PM Monday to Friday. Microsoft's own condition is that this applies to subscriptions bought directly from Microsoft; where a subscription is bought through a partner, Microsoft directs support through that partner. Buy this licence from SourceIT and we are that partner, so raise tickets with us and we escalate to Microsoft on your behalf. Microsoft 365 is governed by the Modern Lifecycle Policy. Its lifecycle entry has a start date of 22 September 2015 and its retirement date is published as "In Support" — that is, Microsoft publishes no end-of-support date for the service. That is not the same as a promise of permanent support; under the Modern Lifecycle Policy Microsoft may retire a service with notice. We print what Microsoft publishes rather than calling the service evergreen.
Microsoft 365 Business Basic — What the Licence Includes
Plan and entitlements
| Microsoft's licensing name for this plan | Microsoft 365 Business Basic |
| Name on Microsoft's current storefront | Microsoft's current business plan comparison page publishes the mid and top tiers as "Microsoft 365 Business Standard with Copilot" and "Microsoft 365 Business Premium with Copilot", while Microsoft Learn continues to use the un-suffixed licensing names. Both names refer to the same licensing family; we use the licensing name. |
| SKU on this listing | CFQ7TTC0LH18:0001 |
| Teams | Included |
| Desktop Office applications | Web and mobile versions of Word, Excel, PowerPoint and Outlook. The installable desktop applications are NOT included in this plan. |
| Mailbox storage per user | 100 GB primary and 50 GB archive per user on Microsoft's plan comparison page; 50 GB per user on Microsoft's Exchange Online service description. See the licensing note. |
| Cloud storage per user | 1 TB per user |
| Device installs per user | Not applicable — this plan grants no desktop application installs. Microsoft's service description limits the mobile apps under this plan to devices with screens of 10.9 inches or less. |
| Organisation size Microsoft publishes | 1 to 300 employees |
| Service components | Exchange Online (Plan 1), SharePoint, OneDrive, Microsoft Teams and Microsoft 365 Apps for the web |
| Security and device management | Automatic spam and malware filtering, as published on Microsoft's plan comparison page. Microsoft Intune, Microsoft Entra ID P1 and Microsoft Defender for Business are NOT part of this plan. |
| Publisher | Not included on this page. Microsoft has retired Publisher. Microsoft publishes that subscribers will not be able to access Publisher after 1 October 2026 and that support for the perpetual version ends 13 October 2026. Publisher is not an included application in this plan, whatever older third-party tables may still show. |
Term, renewal and expiry
| Licence type | Subscription. This is NOT a perpetual licence — it stops working when the term ends and is not a one-time purchase. |
| Term on this listing | 12 months |
| Licensing basis | Per user |
| At expiry | Expired for about 30 days with normal access, then Disabled for about 90 days read-only and admin-only, then Deleted. |
| Warranty | None. A software subscription carries no hardware warranty. Support is Microsoft's service support plus SourceIT local support. |
Lifecycle
| Lifecycle policy | Modern Lifecycle Policy |
| Lifecycle start date published by Microsoft | 22 September 2015 |
| Retirement date published by Microsoft | "In Support" — no end-of-support date is published |
| Publisher | Retired. Microsoft publishes that subscribers lose access to Publisher after 1 October 2026 and that support for the perpetual version ends 13 October 2026. |
Prerequisites, Fit and What This Plan Is Not
Before you order
| Who this plan is for | Organisations of 1 to 300 employees. Microsoft publishes a seat cap on the Business family; above it, the Enterprise plans are the route. |
| Do users need Windows? | No. This plan grants the web and mobile applications only, which run in a supported browser or on a supported mobile device. |
| Existing email | Moving an existing mailbox or domain into Microsoft 365 is a migration project, not an automatic consequence of buying a licence. Ask us to scope it before you order if you are moving from another provider. |
| Teams | Included. |
| Perpetual alternatives | If what you actually want is a one-time purchase, the perpetual products — Office LTSC 2024, Office Home and Business 2024 — are separate listings. They include no cloud services, no mailbox and no OneDrive storage, and they are tied to one device. |
| Mixing plans in one tenant | Different users in the same tenant can hold different Microsoft 365 plans. You do not have to put every user on the same tier. |
Ordering, Term and Renewal
This listing is a 12-month subscription licensed per user. Quantity on the order is the number of user licences, not the number of devices.
| SKU on this listing | CFQ7TTC0LH18:0001 |
| Term | 12 months |
| Licensing basis | Per user |
| Price basis | Per user for the 12-month term, in Singapore dollars |
| Renewal | We will contact you before the term ends. Renewal is not automatic on our side; nothing lapses without you hearing from us first. |
| Adding seats mid-term | Seats can be added during the term and are co-terminated with the existing subscription. Ask us to quote the pro-rated amount. |
| Reducing seats | Seat reductions generally take effect at the anniversary rather than mid-term. Tell us before renewal if your headcount has changed. |
Related Microsoft 365 listings we carry
If this is not the right tier, these are the neighbouring plans. Prices and availability change without notice; please confirm with us before ordering.
| Microsoft 365 Business Basic | Cloud services and web/mobile apps. No installable desktop applications. |
| Microsoft 365 Business Standard | Adds the installable desktop applications to everything in Basic. |
| Microsoft 365 Business Premium | Adds Intune, Entra ID P1, Defender for Business and the wider security and compliance set to everything in Standard. |
| Microsoft 365 Apps for business | The desktop applications and OneDrive only — no hosted mailbox, no Teams service. |
| "no Teams" variants | Each of the three suites above is also sold without Microsoft Teams. |
| Microsoft 365 Copilot Business | The SMB Copilot add-on, sold bundled with a qualifying base plan. |
Official Microsoft Documentation
Every figure on this page comes from one of the Microsoft pages below. We link them so you can check us rather than take our word for it. Microsoft changes these pages without notice; where a figure matters to your decision, check the source and ask us to confirm before you order.
- Microsoft — compare all Microsoft 365 business plans
- Microsoft Singapore — Microsoft 365 for business
- Microsoft Learn — Office 365 platform service description: plan options
- Microsoft Learn — Office applications service description
- Microsoft Learn — what happens if my subscription expires
- Microsoft Learn — Microsoft 365 lifecycle (Modern Lifecycle Policy)
- Microsoft Learn — get help and support for Microsoft 365 admins
- Microsoft Learn — Exchange Online limits
- Microsoft Support — Publisher will no longer be supported after October 2026
- Microsoft Learn — Modern Lifecycle Policy
Frequently Asked Questions — Microsoft 365 Business Basic
Does this plan include Word, Excel and PowerPoint that I install on my PC?
No, and this is the most common mistake made on this tier. Microsoft publishes this plan as web and mobile apps only. You get Word, Excel, PowerPoint and Outlook in the browser and on mobile devices, but no installable desktop version. If you need the installed applications, Business Standard is the plan that adds them, and Microsoft 365 Apps for business is the plan that gives you the applications without the hosted mailbox.
How big is the mailbox?
Microsoft publishes two figures and does not reconcile them: 100 GB primary per user on the Microsoft 365 business plan comparison page, and 50 GB per user on the Exchange Online service description. Ask us to confirm the figure against your tenant before you order if mailbox size is material to the purchase. The licensing note above sets this out in full.
Is Microsoft Teams included?
Yes, this is the Teams-inclusive version of the plan. Microsoft also sells a "no Teams" version of the same suite, which we list separately — check which one you are ordering.
Is this a one-time purchase?
No. Microsoft 365 Business Basic is a subscription with a 12-month term on this listing. When the term ends the licence stops working. If you want a one-time purchase that keeps working, that is a perpetual licence such as Office LTSC or Office Home and Business, which we sell separately — they are different products with different rights, and they do not include the cloud services on this page.
Does it come with a warranty?
This is a software subscription licence, not hardware. It carries no hardware warranty, no return-to-base service and no replacement entitlement, because there is no hardware to replace. What it carries instead is Microsoft's service support for administrators and our own local support in Singapore.
What happens if we do not renew?
Microsoft publishes a four-stage path for a business subscription that is not renewed: Active, then Expired for about 30 days during which users keep normal access to Microsoft 365, their files and their apps, then Disabled for about 90 days during which the apps show "Unlicensed Product" notifications and go read-only and only administrators can reach the data, and finally Deleted, at which point the data is deleted and the subscription cannot be reactivated. Deleting a subscription outright skips the Expired and Disabled stages and removes SharePoint and OneDrive content immediately.
Who do we call for support?
Us. Microsoft's condition on the administrator support it includes at no extra charge — technical phone support in English 24 hours a day, 7 days a week, and billing support 9 AM to 5 PM Monday to Friday — is that it applies to subscriptions bought directly from Microsoft, and Microsoft directs a partner-bought subscription through that partner. On this licence that partner is SourceIT, so raise tickets with us and we escalate to Microsoft on your behalf. The full wording is under the support heading above.
Where do the facts on this page come from?
Every figure on this page is taken from Microsoft's own published plan comparison, service descriptions and lifecycle pages, which are linked in the documentation section above. Where Microsoft publishes nothing on a point, this page says so rather than filling the gap. Where Microsoft's own sources disagree, this page prints both readings instead of silently picking one.
