Cisco Headset 562 Wireless Dual On-Ear DECT Headset with Standard Base, EU/Asia Region
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PRODUCT DESCRIPTION
Cisco Headset 562 Wireless Dual with Standard Base (CP-HS-WL-562-S-EU=) — 2-Year Limited Hardware Warranty
Wireless DECT headset for open workspaces
The Cisco Headset 562 (CP-HS-WL-562-S-EU=) is a wireless dual on-ear DECT headset supplied with the Standard Base Station. Cisco designs the 561 and 562 for professionals who need mobility and extended talk time, with roaming up to 100 m (333 ft) from the base. The -EU part number is Cisco’s regional version for Europe, the UK, Asia, South Africa, Hong Kong, Australia and New Zealand.
Up to 10 hours of active use
The headset delivers up to 10 hours of active use and up to 60 hours of standby, and can be stored for up to 200 days. Docking it on the base charges it and ends the call; undocking can answer an incoming call automatically.
On-ear call controls
Controls on the ear cup answer, end and reject calls, hold and resume, mute and adjust volume, so calls can be managed away from the desk.
Wideband and full-band audio
A unidirectional electret condenser microphone (150 to 6,800 Hz) and speakers covering 50 Hz to 18 kHz carry narrowband, wideband and full-band 48 kHz audio, with music mode for full-band playback. Acoustic spike protection guards against sounds over 118 dB.
Secure, and managed in the cloud
The DECT link uses AES-128 encryption. Up to three additional headsets can join the same base in conference/training mode. With Webex, the headset supports firmware updates, inventory management, analytics and diagnostics through Control Hub.
Cisco Headset 562 Datasheet — Technical Specifications
Headset
| Style | Dual on-ear (binaural) |
| Weight | 121 g |
| Microphone | Electret condenser, unidirectional; 150 to 6,800 Hz |
| Speaker | ~90 ohms impedance; 50 Hz to 18 kHz earpiece bandwidth |
| Maximum SPL / protection | 118 dB SPL(A); acoustic spike protection above 118 dB |
| Controls | Answer, end, reject, hold/resume, mute, volume |
Wireless & Battery
| Technology | DECT (region-specific; -EU version) |
| Range | Up to 100 m (333 ft) |
| Audio bandwidth | Narrowband (8 kHz), wideband (16 kHz), full band (48 kHz) |
| Security | AES-128 encryption |
| Active use | Up to 10 hours |
| Standby | Up to 60 hours |
| Storage | Up to 200 days |
Standard Base Station
| Connections | One simultaneous connection: USB or RJ9/RJ11 Y cable |
| Cables included | USB-A cable and RJ9/RJ11 Y cable for Cisco IP phones |
| USB-C | USB-A to USB-C cable sold separately (CP-HS-WL-USBA-C) |
| Conference mode | Up to three additional headsets on one base |
Compatibility & Software Support
Compatible devices
Cisco lists compatibility with Cisco IP Phones, Cisco Desk Series devices, the Webex app and Webex Meetings, with model-by-model detail in the Cisco Headset Compatibility Guide. Through the Standard Base the headset connects to a Cisco IP phone with the RJ9/RJ11 Y cable or to a computer over USB.
Management
With Webex, Control Hub provides always-latest firmware, inventory management, analytics and diagnostics. The Cisco Accessory Hub desktop app lets users customise audio settings.
Region
CP-HS-WL-562-S-EU= is Cisco’s regional version for Europe, the UK, Asia, South Africa, Hong Kong, Australia and New Zealand. US/Canada (-US) and Latin America (-LA) versions use different DECT bands.
Standard Base vs Multibase
The Standard Base supports one connection at a time (USB or phone). The Multibase (CP-HS-WL-562-M-EU=) supports three simultaneous connections, including Bluetooth, with source selector buttons on the base.
Warranty
Sold by SourceIT as a Singapore unit. Cisco states that all Cisco Headset models have a two-year limited hardware warranty in its data sheet. Keep your SourceIT invoice as proof of purchase for warranty claims.
Package Contents & Cisco Headset 560 Series Ordering Information
In the Box
Cisco lists the following for the Standard Base version:
- Cisco Headset 562 (dual on-ear, wireless)
- Cisco Standard Base Station
- USB-A cable
- RJ9/RJ11 Y cable for Cisco IP phone connectivity
Cisco Headset 560 Series (-EU region)
| Model | Key difference |
| Cisco Headset 561, Standard Base (CP-HS-WL-561-S-EU=) | Single on-ear headset, Standard Base |
| Cisco Headset 562, Standard Base (CP-HS-WL-562-S-EU=) (this listing) | Dual on-ear headset, Standard Base |
| Cisco Headset 561, Multibase (CP-HS-WL-561-M-EU=) | Single on-ear headset, Multibase with Bluetooth |
| Cisco Headset 562, Multibase (CP-HS-WL-562-M-EU=) | Dual on-ear headset, Multibase with Bluetooth |
| Cisco Headset 562 spare, no base (CP-HS-WL-562-N-EU=) | Replacement headset only |
| Standard Base spare (CP-HS-WL-560-S-EU=) | Replacement Standard Base |
| 8-pack ear pad spare (CP-HS-WL-5EC8=) | Replacement ear pads |
Datasheet & Downloads
Frequently Asked Questions — Cisco Headset 562
What is the difference between the 561 and 562?
The 561 is a single on-ear headset (74.5 g) and the 562 is a dual on-ear headset (121 g). Both share the same wireless and battery specifications.
How far can I walk from the base?
Cisco quotes a range of up to 100 m (333 ft).
How long does the battery last?
Up to 10 hours of active use and up to 60 hours of standby.
Can I connect it to a PC and a Cisco IP phone?
The Standard Base includes a USB-A cable and an RJ9/RJ11 Y cable and supports one connection at a time. For simultaneous USB, phone and Bluetooth connections, Cisco offers the Multibase version (CP-HS-WL-562-M-EU=).
Is the -EU version right for Singapore?
Cisco specifies the -EU version for Europe, the UK, Asia, South Africa, Hong Kong, Australia and New Zealand.
