{"product_id":"microsoft-dynamics-365-customer-service-premium-annual-subscription-12-months","title":"Microsoft Dynamics 365 Customer Service Premium Annual Subscription (12 Months)","description":"\u003ch2\u003e\n\u003cstrong\u003eMicrosoft Dynamics 365 Customer Service Premium Annual Subscription (12 Months) (CFQ7TTC0TDKX:0005\u003c\/strong\u003e\u003cstrong\u003e) \u003c\/strong\u003e\u003cstrong\u003e– Virtual Delivery | Accept Renewal | Authorized Reseller\u003c\/strong\u003e\n\u003c\/h2\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0605\/0136\/0804\/files\/PAYMENT_b0115150-4e36-409c-a6b7-fa425cfd4e02.png?v=1657871799\"\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch3 data-start=\"264\" data-end=\"321\"\u003e\u003cstrong data-start=\"264\" data-end=\"319\"\u003eAI-Powered Customer Engagement and Service Platform\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp data-start=\"323\" data-end=\"742\"\u003eMicrosoft Dynamics 365 Customer Service Premium Annual Subscription (12 Months) (CFQ7TTC0TDKX:0005) is a top-tier customer service solution that combines CRM capabilities with an integrated contact center powered by AI. It is designed for organizations handling high volumes of customer interactions and looking to deliver fast, personalized, and intelligent support experiences. \u003cspan class=\"\" data-state=\"closed\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 data-start=\"744\" data-end=\"800\"\u003e\u003cstrong data-start=\"744\" data-end=\"798\"\u003eIntegrated Contact Center with Omnichannel Support\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp data-start=\"802\" data-end=\"1155\"\u003eThis plan enables businesses to manage customer interactions across multiple channels including email, phone, live chat, and social platforms within a single interface. It ensures customers can reach support through their preferred channel while maintaining consistent service quality and unified case management. \u003cspan class=\"\" data-state=\"closed\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 data-start=\"1157\" data-end=\"1206\"\u003e\u003cstrong data-start=\"1157\" data-end=\"1204\"\u003eGenerative AI and Copilot-Driven Assistance\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp data-start=\"1208\" data-end=\"1586\"\u003eCustomer Service Premium includes advanced AI capabilities with Copilot embedded into workflows. It helps agents generate responses, summarize cases, and automate repetitive tasks, improving response times and reducing manual workload. The platform is built as a “Copilot-first” solution to enhance agent productivity and decision-making. \u003cspan class=\"\" data-state=\"closed\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 data-start=\"1588\" data-end=\"1637\"\u003e\u003cstrong data-start=\"1588\" data-end=\"1635\"\u003eAdvanced Automation and Intelligent Routing\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp data-start=\"1639\" data-end=\"1970\"\u003eWith intelligent routing, automation, and workflow orchestration, the system ensures cases are assigned to the right agents efficiently. It also supports automation of repetitive service processes, helping organizations reduce operational costs while improving service speed and consistency. \u003cspan class=\"\" data-state=\"closed\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3 data-start=\"1972\" data-end=\"2046\"\u003e\u003cstrong data-start=\"1972\" data-end=\"2044\"\u003eTechnical Specifications\u003c\/strong\u003e\u003c\/h3\u003e\n\u003csection class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [\u0026amp;:has([data-writing-block])\u0026gt;*]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"request-69f855f2-33ec-839a-8547-84deff4b9805-10\" data-testid=\"conversation-turn-156\" data-scroll-anchor=\"false\" data-turn=\"assistant\"\u003e\n\u003cdiv class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm\/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg\/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\"\u003e\n\u003cdiv class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\"\u003e\n\u003cdiv class=\"flex max-w-full flex-col gap-4 grow\"\u003e\n\u003cdiv data-message-author-role=\"assistant\" data-message-id=\"e26f6014-11fe-4a99-9f57-e33ca8d8cd3c\" dir=\"auto\" data-message-model-slug=\"gpt-5-5\" class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+\u0026amp;]:mt-1\" data-turn-start-message=\"true\" tabindex=\"0\"\u003e\n\u003cdiv class=\"flex w-full flex-col gap-1 empty:hidden\"\u003e\n\u003cdiv class=\"markdown prose dark:prose-invert w-full wrap-break-word light markdown-new-styling\"\u003e\n\u003cp data-start=\"175\" data-end=\"499\"\u003e\u003cstrong data-start=\"175\" data-end=\"186\"\u003eGeneral\u003c\/strong\u003e\u003cbr data-start=\"186\" data-end=\"189\"\u003eProduct Name: Microsoft Dynamics 365 Customer Service Premium\u003cbr data-start=\"250\" data-end=\"253\"\u003ePart Number: CFQ7TTC0TDKX:0005\u003cbr data-start=\"283\" data-end=\"286\"\u003eSubscription Type: Annual (12 Months)\u003cbr data-start=\"323\" data-end=\"326\"\u003eLicense Type: User-based subscription\u003cbr data-start=\"363\" data-end=\"366\"\u003eDeployment: Enterprise, contact centers, customer support operations\u003cbr data-start=\"434\" data-end=\"437\"\u003eUsage Mode: AI-powered omnichannel customer service platform\u003c\/p\u003e\n\u003cp data-start=\"501\" data-end=\"730\"\u003e\u003cstrong data-start=\"501\" data-end=\"520\"\u003eLicensing Model\u003c\/strong\u003e\u003cbr data-start=\"520\" data-end=\"523\"\u003eLicense Duration: 12 Months (Annual commitment)\u003cbr data-start=\"570\" data-end=\"573\"\u003eBilling Model: Per user \/ per month (annual billing)\u003cbr data-start=\"625\" data-end=\"628\"\u003eUser Type: Named user licensing\u003cbr data-start=\"659\" data-end=\"662\"\u003eActivation: Microsoft 365 Admin Center \/ Dynamics 365 Admin Center\u003c\/p\u003e\n\u003cp data-start=\"732\" data-end=\"886\"\u003e\u003cstrong data-start=\"732\" data-end=\"755\"\u003ePricing (Reference)\u003c\/strong\u003e\u003cbr data-start=\"755\" data-end=\"758\"\u003eEstimated Price: ~USD $195 user\/month (annual commitment)\u003cbr data-start=\"815\" data-end=\"818\"\u003eNote: Pricing varies by region, CSP partner, and volume agreements\u003c\/p\u003e\n\u003cp data-start=\"888\" data-end=\"1053\"\u003e\u003cstrong data-start=\"888\" data-end=\"909\"\u003eCore Capabilities\u003c\/strong\u003e\u003cbr data-start=\"909\" data-end=\"912\"\u003eCase management and ticketing\u003cbr data-start=\"941\" data-end=\"944\"\u003eOmnichannel customer engagement\u003cbr data-start=\"975\" data-end=\"978\"\u003eAI-powered service automation\u003cbr data-start=\"1007\" data-end=\"1010\"\u003eKnowledge management and agent assistance\u003c\/p\u003e\n\u003cp data-start=\"1055\" data-end=\"1283\"\u003e\u003cstrong data-start=\"1055\" data-end=\"1084\"\u003eCustomer Service Features\u003c\/strong\u003e\u003cbr data-start=\"1084\" data-end=\"1087\"\u003eIncident and case tracking\u003cbr data-start=\"1113\" data-end=\"1116\"\u003eService Level Agreement (SLA) management\u003cbr data-start=\"1156\" data-end=\"1159\"\u003eQueue and escalation management\u003cbr data-start=\"1190\" data-end=\"1193\"\u003eCustomer interaction history and timelines\u003cbr data-start=\"1235\" data-end=\"1238\"\u003eEntitlement and support contract management\u003c\/p\u003e\n\u003cp data-start=\"1285\" data-end=\"1488\"\u003e\u003cstrong data-start=\"1285\" data-end=\"1311\"\u003eOmnichannel Engagement\u003c\/strong\u003e\u003cbr data-start=\"1311\" data-end=\"1314\"\u003eVoice channel integration\u003cbr data-start=\"1339\" data-end=\"1342\"\u003eLive chat and messaging\u003cbr data-start=\"1365\" data-end=\"1368\"\u003eEmail and social channel integration\u003cbr data-start=\"1404\" data-end=\"1407\"\u003eSMS and digital communication support\u003cbr data-start=\"1444\" data-end=\"1447\"\u003eUnified agent workspace across channels\u003c\/p\u003e\n\u003cp data-start=\"1490\" data-end=\"1728\"\u003e\u003cstrong data-start=\"1490\" data-end=\"1515\"\u003eAI \u0026amp; Copilot Features\u003c\/strong\u003e\u003cbr data-start=\"1515\" data-end=\"1518\"\u003eMicrosoft Copilot for Customer Service included\u003cbr data-start=\"1565\" data-end=\"1568\"\u003eAI-generated case summaries\u003cbr data-start=\"1595\" data-end=\"1598\"\u003eSuggested responses and knowledge articles\u003cbr data-start=\"1640\" data-end=\"1643\"\u003eAutomated conversation insights\u003cbr data-start=\"1674\" data-end=\"1677\"\u003eAI-assisted routing and productivity enhancements\u003c\/p\u003e\n\u003cp data-start=\"1730\" data-end=\"1967\"\u003e\u003cstrong data-start=\"1730\" data-end=\"1761\"\u003eContact Center Capabilities\u003c\/strong\u003e\u003cbr data-start=\"1761\" data-end=\"1764\"\u003eIntegrated contact center experience\u003cbr data-start=\"1800\" data-end=\"1803\"\u003eInteractive Voice Response (IVR) support\u003cbr data-start=\"1843\" data-end=\"1846\"\u003eCall routing and intelligent queueing\u003cbr data-start=\"1883\" data-end=\"1886\"\u003eReal-time supervisor dashboards\u003cbr data-start=\"1917\" data-end=\"1920\"\u003eConversation analytics and sentiment analysis\u003c\/p\u003e\n\u003cp data-start=\"1969\" data-end=\"2142\"\u003e\u003cstrong data-start=\"1969\" data-end=\"1993\"\u003eKnowledge Management\u003c\/strong\u003e\u003cbr data-start=\"1993\" data-end=\"1996\"\u003eCentralised knowledge base\u003cbr data-start=\"2022\" data-end=\"2025\"\u003eArticle recommendations and AI suggestions\u003cbr data-start=\"2067\" data-end=\"2070\"\u003eSelf-service customer portals\u003cbr data-start=\"2099\" data-end=\"2102\"\u003eFAQ and guided troubleshooting support\u003c\/p\u003e\n\u003cp data-start=\"2144\" data-end=\"2296\"\u003e\u003cstrong data-start=\"2144\" data-end=\"2169\"\u003eWorkflow \u0026amp; Automation\u003c\/strong\u003e\u003cbr data-start=\"2169\" data-end=\"2172\"\u003ePower Automate integration\u003cbr data-start=\"2198\" data-end=\"2201\"\u003eCase workflow automation\u003cbr data-start=\"2225\" data-end=\"2228\"\u003eApproval and escalation flows\u003cbr data-start=\"2257\" data-end=\"2260\"\u003eCustom business process automation\u003c\/p\u003e\n\u003cp data-start=\"2298\" data-end=\"2486\"\u003e\u003cstrong data-start=\"2298\" data-end=\"2323\"\u003eAnalytics \u0026amp; Reporting\u003c\/strong\u003e\u003cbr data-start=\"2323\" data-end=\"2326\"\u003eReal-time operational dashboards\u003cbr data-start=\"2358\" data-end=\"2361\"\u003eCustomer service analytics\u003cbr data-start=\"2387\" data-end=\"2390\"\u003eAgent productivity tracking\u003cbr data-start=\"2417\" data-end=\"2420\"\u003eAI-powered insights and reporting\u003cbr data-start=\"2453\" data-end=\"2456\"\u003ePower BI integration support\u003c\/p\u003e\n\u003cp data-start=\"2488\" data-end=\"2681\"\u003e\u003cstrong data-start=\"2488\" data-end=\"2514\"\u003eIntegration \u0026amp; Platform\u003c\/strong\u003e\u003cbr data-start=\"2514\" data-end=\"2517\"\u003eIntegration with Microsoft Teams\u003cbr data-start=\"2549\" data-end=\"2552\"\u003eWorks with Dynamics 365 ecosystem\u003cbr data-start=\"2585\" data-end=\"2588\"\u003eMicrosoft Dataverse platform support\u003cbr data-start=\"2624\" data-end=\"2627\"\u003eAPI integration with third-party CRM and ERP systems\u003c\/p\u003e\n\u003cp data-start=\"2683\" data-end=\"2859\"\u003e\u003cstrong data-start=\"2683\" data-end=\"2708\"\u003eSecurity \u0026amp; Compliance\u003c\/strong\u003e\u003cbr data-start=\"2708\" data-end=\"2711\"\u003eEnterprise-grade Microsoft security\u003cbr data-start=\"2746\" data-end=\"2749\"\u003eRole-based access control (RBAC)\u003cbr data-start=\"2781\" data-end=\"2784\"\u003eData encryption and compliance support\u003cbr data-start=\"2822\" data-end=\"2825\"\u003eSupports Zero Trust architecture\u003c\/p\u003e\n\u003cp data-start=\"2861\" data-end=\"3023\"\u003e\u003cstrong data-start=\"2861\" data-end=\"2887\"\u003eSupported Environments\u003c\/strong\u003e\u003cbr data-start=\"2887\" data-end=\"2890\"\u003eCloud deployment (Microsoft Azure)\u003cbr data-start=\"2924\" data-end=\"2927\"\u003eWeb-based agent workspace\u003cbr data-start=\"2952\" data-end=\"2955\"\u003eMobile access support\u003cbr data-start=\"2976\" data-end=\"2979\"\u003eMulti-region enterprise deployment support\u003c\/p\u003e\n\u003cp data-start=\"3025\" data-end=\"3256\"\u003e\u003cstrong data-start=\"3025\" data-end=\"3051\"\u003ePerformance \u0026amp; Features\u003c\/strong\u003e\u003cbr data-start=\"3051\" data-end=\"3054\"\u003eAI-enhanced customer engagement platform\u003cbr data-start=\"3094\" data-end=\"3097\"\u003eScalable omnichannel service operations\u003cbr data-start=\"3136\" data-end=\"3139\"\u003eUnified customer interaction management\u003cbr data-start=\"3178\" data-end=\"3181\"\u003eUse Case: Enterprise-grade customer support and contact center operations\u003c\/p\u003e\n\u003cp data-start=\"3258\" data-end=\"3488\"\u003e\u003cstrong data-start=\"3258\" data-end=\"3274\"\u003eKey Features\u003c\/strong\u003e\u003cbr data-start=\"3274\" data-end=\"3277\"\u003eOmnichannel customer engagement\u003cbr data-start=\"3308\" data-end=\"3311\"\u003eAI-powered Copilot assistance\u003cbr data-start=\"3340\" data-end=\"3343\"\u003eIntegrated contact center capabilities\u003cbr data-start=\"3381\" data-end=\"3384\"\u003eAdvanced case and SLA management\u003cbr data-start=\"3416\" data-end=\"3419\"\u003eWorkflow automation and analytics\u003cbr data-start=\"3452\" data-end=\"3455\"\u003eMicrosoft ecosystem integration\u003c\/p\u003e\n\u003cp data-start=\"3490\" data-end=\"3704\"\u003e\u003cstrong data-start=\"3490\" data-end=\"3511\"\u003eTypical Use Cases\u003c\/strong\u003e\u003cbr data-start=\"3511\" data-end=\"3514\"\u003eEnterprise customer support centers\u003cbr data-start=\"3549\" data-end=\"3552\"\u003eContact center operations\u003cbr data-start=\"3577\" data-end=\"3580\"\u003eHelpdesk and service desk teams\u003cbr data-start=\"3611\" data-end=\"3614\"\u003eRetail and e-commerce customer support\u003cbr data-start=\"3652\" data-end=\"3655\"\u003eFinancial, healthcare, and regulated industries\u003c\/p\u003e\n\u003cp data-start=\"3706\" data-end=\"3982\" data-is-last-node=\"\" data-is-only-node=\"\"\u003e\u003cstrong data-start=\"3706\" data-end=\"3727\"\u003eQuick positioning\u003c\/strong\u003e\u003cbr data-start=\"3727\" data-end=\"3730\"\u003eDynamics 365 Customer Service Premium = AI-powered omnichannel support platform\u003cbr data-start=\"3809\" data-end=\"3812\"\u003eBest for organisations needing \u003cstrong data-start=\"3843\" data-end=\"3982\" data-is-last-node=\"\"\u003eadvanced customer service, contact center operations, AI-assisted agents, and unified omnichannel engagement in one enterprise platform\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003ch3 data-end=\"293\" data-start=\"246\"\u003e\u003ca href=\"https:\/\/sourceit.com.sg\/collections\/microsoft-quality-accessories-for-teams\" title=\"Microsoft Adaptive Computer Mouse, Keyboard, Headsets, Webcams and More\" style=\"font-size: 0.875rem;\"\u003e\u003cimg alt=\"Microsoft Adaptive Computer Mouse, Keyboard, Headsets, Webcams and More\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0605\/0136\/0804\/files\/MICROSOFTPROMO_480x480.png?v=1667966434\"\u003e\u003c\/a\u003e\u003c\/h3\u003e","brand":"Microsoft","offers":[{"title":"Default Title","offer_id":51322603143332,"sku":"CFQ7TTC0TDKX:0005","price":2626.6,"currency_code":"SGD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0605\/0136\/0804\/files\/microsoft-dynamics-365-business-central-device-annual-subscription-12-months-8086314.jpg?v=1778030706","url":"https:\/\/sourceit.com.sg\/products\/microsoft-dynamics-365-customer-service-premium-annual-subscription-12-months","provider":"SourceIT ","version":"1.0","type":"link"}